This topic

Disconnected phone line

Cachalot6972 — Wed, 08 Mar 2023 17:43:45 GMT

I bought a house last year and am now getting round to wanting a phone line to have broadband.

The problem is that the previous occupants - for a reason best known to themselves - cut the wire inside the house between the oval-shaped connection box and the phone socket on the wall. This needs repair, and probably a new socket as well. Is this something BT can do/has to do?

Also, I have no idea what the phone number is here. Is there any way of finding that out?

Re: Disconnected phone line

licquorice — Wed, 08 Mar 2023 17:48:39 GMT

There is absolutely no need to know the old number at the property.

Just place an order with your chosen supplier ( I presume BT as you are posting on a BT forum) and whatever is necessary will be done by Openreach to supply service.

Re: Disconnected phone line

Cachalot6972 — Wed, 08 Mar 2023 18:01:19 GMT

Many thanks for your reply. I've just moved back to the UK from living in France for quite a few years so was getting confused between BT & Openreach.