This topic

Porting digital voice to another provider when you have BT FTTP

Karl99r — Thu, 09 Mar 2023 08:48:08 GMT

Hi All

We currently have BT fibre to the home and have a smart hub 2 and digital voice.

I want to get rid of the smarthub 2 but first I obviously need to move my landline to another VOIP provider. I want to keep the number but most providers offer a porting service so no problem there. We also want to retain the BT broadband service which is pricy but ultra reliable.

I have read a few articles that suggest that when the number is ported away from BT then the broadband will also cease but the info from various sources is conflicting, so I am left uncertain. I haven't called BT yet as while they are always helpful, they don't always have the correct answers and I don't want to end up in a muddle.

If someone could clarify for me I'd be very grateful.

Many thanks...

Re: Porting digital voice to another provider when you have BT FTTP

jac_95 — Thu, 09 Mar 2023 08:52:06 GMT

Hi Karl99r,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Porting digital voice to another provider when you have BT FTTP

imjolly — Thu, 09 Mar 2023 09:07:23 GMT

from other posts if you port your number to a VOIP provider that will terminate your BT broadband package. you may be able to negotiate with BT to start new contract but broadband only this time but need to port number before ending contract

Re: Porting digital voice to another provider when you have BT FTTP

Karl99r — Thu, 09 Mar 2023 10:58:55 GMT

Many thanks for the quick reply. I've just had nearly half an hour on the phone with BT. The lad on the phone was really helpful as always but I felt sorry for him as he didn't have a clue.

He went off to get advice from the Tech team and came back to say it just wasn't possible to port the number.

I said it must be as others have done it and it is offered by most VOIP providers so he went off again and spoke to someone else who agreed it is possible.

As for the contract implications, he says that BT are quite happy to move us onto a BB only package. It makes sense as it ties us in again for another 2 years. The problem of course is that we can't do that until the number is ported so I'm hoping the next person I speak to in a couple of weeks once the number goes accross says the same thing!

I've been with BT for 25 years and they never change. If you never change anything it all runs like a clock but as soon as you change anything it always gets complicated and usually goes awry!

Re: Porting digital voice to another provider when you have BT FTTP

culliard — Fri, 27 Oct 2023 16:00:15 GMT

Hi there,

Wondering if you managed to sucessfully port your number to another provider and keep the same number? Which provider did you go with?

There is a lot of conflicting information!

Thanks