This topic

Digital Voice

WeeMalky1 — Mon, 13 Mar 2023 08:28:42 GMT

Your home phone, only better

With Digital Voice you’ll also get access to brand new handsets, which means even better features—like crystal clear HD calling, giving you incredible sound quality on your home phone. It’s almost as if the person you’re speaking to is in the room with you. I don't think the marketing department that wrote this had ever tried the system. Poor quality crackling beeping sounds loss of signal and I live in a semi-bungalow, not a mansion it's okay if you are near the home hub. And I have three of the latest phones possibly if I ask Alexa to fix it might help 🤔

Re: Digital Voice

jac_95 — Mon, 13 Mar 2023 08:32:06 GMT

Hi WeeMalky1,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice

Tim123 — Mon, 13 Mar 2023 09:02:59 GMT

You say it's fine near the hub, so the DECT (Digital Enhanced Cordless Telecommunications) signal from router to handsets must be the issue. Have you tried a hub reset?

Re: Digital Voice

Keith_Beddoe — Mon, 13 Mar 2023 09:15:32 GMT

@WeeMalky1

You may get better results if you plug your original phone system into the socket on the back of the Smart Hub 2, and forget about using the free ones that BT have supplied. Th BT ones are only going to give HD quality if the DECT signal is strong enough to support it.

Its similar to the same issues that occurred with the old BT Broadband Talk service, and the BT Hub phones.

If you originally used a cordless DECT system, then you will probably find it works better as is designed that way.

Be aware, if you reset the home hub to factory default, you will lose any stored phone numbers, so back them up first.

Re: Digital Voice

WeeMalky1 — Mon, 13 Mar 2023 09:43:34 GMT

Surely the DECT signal should be strong enough to cover a bungalow house not bothered about HD quality just want it as good as the Panasonic ones it replaced. And I have tried a reset and BT have also checked the line with a report back saying that is it working ok now ????

Re: Digital Voice

Keith_Beddoe — Mon, 13 Mar 2023 09:54:02 GMT

@WeeMalky1

The Smart Hub 2 has to perform multiple functions, so some performance hit is expected, especially the fact that all the internal radio aerials are in very close proximity, so some internal interference is going to occur, and reduction in effective range.

A stand alone DECT base station is only dedicated to that task, so can dedicate all of its radio circuitry and aerials, to that one specific task, for maximum range.

Re: Digital Voice

Tim123 — Mon, 13 Mar 2023 09:56:23 GMT

Do you still have your Panasonic ones to try? If they work okay, the BT handsets might be faulty and need replacing. I wonder if having a separate base unit (as you would with the Panasonic) might give a better signal than the integrated base unit in the hub, where space is sacrificed.
Edit: Keith basically said what I did!

Re: Digital Voice

WeeMalky1 — Mon, 13 Mar 2023 10:03:44 GMT

Is it possible to get a separate base unit for the Digital Voice Phones ??

Re: Digital Voice

VeteranISPUser — Mon, 13 Mar 2023 10:08:55 GMT

@WeeMalky1wrote:
Is it possible to get a separate base unit for the Digital Voice Phones ??

Hi @WeeMalky1 The simple answer is no. Have you been offered a new Smart Hub 2?

Re: Digital Voice

Tim123 — Mon, 13 Mar 2023 10:09:29 GMT

No. If enough people complain and suggest it to BT, they might produce them.

Re: Digital Voice

WeeMalky1 — Mon, 13 Mar 2023 10:29:53 GMT

The Hub is fairly new as I got full fibre recently

Re: Digital Voice

Keith_Beddoe — Mon, 13 Mar 2023 10:30:13 GMT

@WeeMalky1

What were you using before you moved over to BT Digital Voice?

Re: Digital Voice

WeeMalky1 — Mon, 13 Mar 2023 10:31:26 GMT

Panasonic

Re: Digital Voice

Keith_Beddoe — Mon, 13 Mar 2023 10:36:20 GMT

@WeeMalky1

Is the Panasonic just a single phone, or is it DECT, with a base station unit?

Re: Digital Voice

WeeMalky1 — Mon, 13 Mar 2023 10:36:55 GMT

DECT, with a base station unit

Re: Digital Voice

Keith_Beddoe — Mon, 13 Mar 2023 10:44:21 GMT

Then simply forget about the BT phones, and revert back to the Panasonic system. Just plug the base unit into the phone socket on the back of the Smart Hub 2.

You will also have the advantage of not losing your stored phone numbers if the Smart Hub 2 has to be reset.

In your case, there is no advantage using the BT supplied phones. For those people without an existing system, then they may be worthwhile.

Re: Digital Voice

WeeMalky1 — Mon, 13 Mar 2023 11:22:23 GMT

Thanks Keith bit of a bummer when I got one free phone and purchased the other two. Pity the system does not work 100% so much for new technology

Re: Digital Voice

Tim123 — Mon, 13 Mar 2023 11:26:07 GMT

If you still have the packaging and receipt for the ones you bought, send or take them back for a refund and sell the free one.

Re: Digital Voice

Anonymous — Mon, 13 Mar 2023 11:28:52 GMT

Can you relocate the Hub more centrally to see if that solves the problem? Elevate it too if possible.

You could buy a long ethernet cable just to test if it works & then consider options for a permanent arrangement if it does.

Check the T&Cs of where you bought the phones, you may be able to return them depending on how long you've had them

Re: Digital Voice

WeeMalky1 — Mon, 13 Mar 2023 11:29:15 GMT

How can I relocate the hub when it is pluged into the openreach box and the full fibre box ?