This topic

My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

beckyjones — Thu, 16 Mar 2023 12:01:05 GMT

This problem has been going on for at least 6 months now. I have contacted BT numerous times but they don’t seem to be able to fix it! I never asked for my number to be withheld. This is causing me great problems as some companies don’t answer withheld number calls. I have been told by BT to post this and ask for a moderator. I am not happy about the increase in my bill from April when I am not getting the service I signed up for!

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

Anonymous — Thu, 16 Mar 2023 12:19:10 GMT

Have you checked on MyBT > Your Products > Landline > Manage > More features to see if it's shown there?

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

beckyjones — Thu, 16 Mar 2023 13:35:25 GMT

I want my number displayed so that people can see it’s me who is calling them. I already know how to conceal my number if I want to.
can I have a reply from someone with common sense please? This is a ridiculous situation!!!

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

imjolly — Thu, 16 Mar 2023 13:41:14 GMT

@beckyjones

I think the point @Anonymous was making was if you go to my BT it should not say 'ADD NOW' as already exists so you should be able switch off the withheld number

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

licquorice — Thu, 16 Mar 2023 13:43:01 GMT

You are not going to get any help with that attitude.

@Anonymous was asking you to check if it had inadvertently been enabled in MyBT

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

beckyjones — Thu, 16 Mar 2023 13:49:11 GMT

My apologies to all concerned! I thought I was messaging someone at BT not kind members of the public trying to help out. I’m so sorry if I offended anyone, that was not my intention. Just so frustrated with BT. 😢

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

Anonymous — Thu, 16 Mar 2023 13:50:33 GMT

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

beckyjones — Thu, 16 Mar 2023 13:51:44 GMT

😊

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

Keith_Beddoe — Thu, 16 Mar 2023 13:54:06 GMT

@beckyjones

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Its possible you may have a crossed line.

Have you tried calling your home number from a mobile to see if your phone rings?

If it does not ring, then its possible your line is crossed with another which is withheld.

Dial 1470 17070 on your home phone and make a note of the number that is read out. If its not your number, then call BT and say your line is crossed with that number.

You may also notice calls listed on your phone bill, that you did not make.

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

beckyjones — Thu, 16 Mar 2023 14:03:33 GMT

I understand now that it is a public forum and I’m not messaging BT - as I originally thought.
Once again - my humble apologies.

I have tried everything to remedy this problem - nothing works. One of the BT staff I spoke to (amongst the many) said that this is a tricky situation that he has only come across once before. He said it took a lot to sort it out. He said he would try to remedy my situation and call me back. He never did.
I was told to ask for a Moderator on this site? How does that happen please?
Many thanks

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

Keith_Beddoe — Thu, 16 Mar 2023 14:08:45 GMT

@beckyjones

I have asked a moderator to assist.

Meanwhile, if you prefix any dialled number with 1470, that will release your number for that call only.

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

beckyjones — Thu, 16 Mar 2023 14:15:38 GMT

Thank you soooo much.

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

beckyjones — Thu, 16 Mar 2023 14:19:21 GMT

I’ve just tried that by ringing landline from mobile and it worked! - yay! Thanks so much. If the problem can’t be rectified completely at least I can insert those digits beforehand.
You’ve been a great help.

many thanks. 👍🏻

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

imjolly — Thu, 16 Mar 2023 14:38:52 GMT

did you actually go to MYBT as suggested by @Anonymous ? was withheld number still showing as 'add now'[?

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

beckyjones — Thu, 16 Mar 2023 14:53:29 GMT

Yes I did thanks. Withheld number is not showing at all only Caller Display, which is on.

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

Keith_Beddoe — Thu, 16 Mar 2023 15:12:20 GMT

@beckyjones

It will almost certain to be an exchange data error, where the incorrect information is held because its not in sync with your account, that its why it needs a proper investigation.

The problem is finding someone who is still familiar with the old exchanges that are being de-commissioned, to be replaced by BT Digital Voice, where the calls are carried over the Internet, and terminate on the BT Smart Hub 2.

I am assuming you are not on BT Digital Voice yet, as that would be a different issue.

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

beckyjones — Thu, 16 Mar 2023 15:34:56 GMT

No I’m not on Digital voice. I live in a remote area so it’s likely to be old systems. I just can’t understand why this suddenly happened without me asking for it as the system was working as it should until about 6 months ago?
It’s so inconvenient as I need to order Farm feed for the livestock and most companies ignore withheld numbers. I will just have to use 1470 before ringing those numbers until this can be sorted.

Thanks so much for your help though.

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

Keith_Beddoe — Thu, 16 Mar 2023 15:43:33 GMT

I need to order Farm feed for the livestock

@beckyjones

Are you a BT Business Customer?

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

licquorice — Thu, 16 Mar 2023 15:45:42 GMT

If you can't resolve it any other way, it might be worth asking to be transferred to Digital Voice. A remote area shouldn't be a barrier, all lines will be transferred to Digital Voice by 2025 anyway.

Re: My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

beckyjones — Thu, 16 Mar 2023 15:47:19 GMT

No a private customer.