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BT Home Essentials and remaining on analogue voice

octopoid — Wed, 22 Mar 2023 16:05:32 GMT

Hello, I'm considering moving from Plusnet to BT Home Essentials. However, I have an analogue telecare system that doesn't work with Digital Voice, so wish to stay on analogue. Is it possible to take BT Home Essentials without also taking Digital Voice?

Re: BT Home Essentials and remaining on analogue voice

jac_95 — Wed, 22 Mar 2023 16:07:06 GMT

Hi octopoid,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: BT Home Essentials and remaining on analogue voice

licquorice — Wed, 22 Mar 2023 16:11:30 GMT

Possibly, possibly not, but you will have to bite the bullet in the next 2 years anyway as the analogue PSTN will be switched off in 2025. Your telecare provider should be making provision for that.