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No link to the hub

Kathleen30 — Fri, 24 Mar 2023 17:09:05 GMT

My digital hub is working correctly but my phone says 'no link to the hub'. If I go into settings, it will not allow me to scroll down to reset.

Re: No link to the hub

imjolly — Fri, 24 Mar 2023 17:30:29 GMT

If you go to hub manager can you see your phone number and active digital voice? If so select phone number and re-pair your phone to the hub

Re: No link to the hub

Kathleen30 — Sat, 25 Mar 2023 21:28:10 GMT

Thank you. I have registered one of my handsets and it's now working. (The BT engineer did this before but it stopped working after two days.) However, I can't register the other handset which I have upstairs.

Re: No link to the hub

licquorice — Sat, 25 Mar 2023 22:06:39 GMT

Did you try registering it when closer to the hub to see if it is a range problem rather than anything else?

Re: No link to the hub

Kathleen30 — Sat, 25 Mar 2023 22:13:35 GMT

Yes, I stood right by the hub . Also the digital phone that I did register will not allow me to scroll down.