This topic

Call Protect list of blocked numbers.

terryheff — Mon, 27 Mar 2023 13:11:21 GMT

Hi all

I hope this is the correct area to post this.

I have a problem where some inbound calls are being blocked when they shouldn't be with the message "This number has bt screening and this person does not wish to accept your call". I believe there is (or was) an online section in my account where I can see the list of blocked numbers and am able to delete/unblock numbers from it.

However, I can't find it anywhere. The only reference I can find tells to call 1572, which only allows me to turn the bt blocklist on or off. I don't want to turn it off completely, I simply want to edit it.

Can someone point me in the right direction please

Thank you.

Re: Call Protect list of blocked numbers.

imjolly — Mon, 27 Mar 2023 13:22:12 GMT

is it possible that the blocking is being done by your actual phone? which phone version do you have?

Re: Call Protect list of blocked numbers.

terryheff — Mon, 27 Mar 2023 13:27:31 GMT

Thanks for your response. I have digital voice so I have the latest handset, but I can't see anything about the BT blocklist on there.

Re: Call Protect list of blocked numbers.

imjolly — Mon, 27 Mar 2023 13:40:39 GMT

you have to login to MYBT and you will see the blocked number there under digital voice

Re: Call Protect list of blocked numbers.

terryheff — Mon, 27 Mar 2023 14:12:36 GMT

Thanks again. In MyBT home page I can't see any link for Digital Voice. Under 'Your Products' Click on 'Manage'' I then see a link for 'Digital Voice'. Clicking on 'Manage' takes me to Digital Voice features where I see a link to manage 'Call Protect'. Clicking on that takes me to 'Call Protect', 'Your Blacklist' (which is empty) and 'Your Recent Calls'. Under 'Call Protect' I see a message stating I need to call 1572. There's no link to manage the blocklist.

Regards

Re: Call Protect list of blocked numbers.

licquorice — Mon, 27 Mar 2023 14:21:26 GMT

If your blacklist is empty, you haven't blacklisted the number. If there are numbers in the blacklist they can be managed.

Re: Call Protect list of blocked numbers.

terryheff — Mon, 27 Mar 2023 14:28:40 GMT

Yes, my Blacklist is empty and is switched off, but I'm still having problems with inbound calls being rejected. So I'm presuming the numbers for these callers are on the BT Blacklist, which I believe is separate to My Blacklist - My question is how to manage BT Blacklist

Thanks

Re: Call Protect list of blocked numbers.

imjolly — Mon, 27 Mar 2023 14:32:18 GMT

before moving to digital voice did you have a phone which enable you to block calls or make callers announce themselves?

Re: Call Protect list of blocked numbers.

terryheff — Mon, 27 Mar 2023 14:43:39 GMT

Yes, I still have a trio of non-digital voice handsets (not very old) which do allow blocking.

Re: Call Protect list of blocked numbers.

Keith_Beddoe — Mon, 27 Mar 2023 14:51:09 GMT

Just use those instead. Just plug the base station into the phone socket on the back of the Smart Hub 2.

Re: Call Protect list of blocked numbers.

terryheff — Mon, 27 Mar 2023 16:48:18 GMT

Ok - I've used the old phone and found a setting to allow numbers. So I've added the numbers that I know are blocked, but there's no list to show me which numbers are actually on the block list.

I guess I'll have to wait till any other people that are blocked for no reason let me know that they can't get through. I'm sure I read somewhere that the blocked list could be displayed and edited. Maybe I'm wrong.

Many thanks for you assistance

Regards

Re: Call Protect list of blocked numbers.

dorothyroberts — Wed, 07 May 2025 16:33:59 GMT

so what was the reply???????

Re: Call Protect list of blocked numbers.

gg30340 — Thu, 08 May 2025 20:15:43 GMT

@dorothyroberts

This thread is over two years old so you may not get a reply.

If you have a problem you should start a new thread with as much information as possible about what you problem is and some one may be able to help.