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Digital Voice & DECT

pammacsailing — Thu, 30 Mar 2023 17:31:31 GMT

We had Full Fibre installed just over a month ago. The engineer simply plugged the old DECT master phone into the SH2 and left. The phone line quality was immediately awful and even worse on the extension phones. We live in a large house with thick walls and the call quality on the 3 extension phones makes them basically useless - anyway they keep cutting out.

I then managed to acquire from BT the 2 Digital Voice phones we should apparently have been given in the first place, BUT this has not solved the problem. The Smart Hub is on the landing but the phone we mainly use is in the kitchen, one floor down at the other end of the house. The DV phone in the kitchen has a recurring 2-second beep and constantly cuts out. (The one upstairs only works if you are standing right by the Smart Hub and don't move, so 'cordless' is a complete joke). I have just plugged the old DECT system back in but still could not make a call from the kitchen. The person I was speaking to complained about terrible noise on the line, and then the connection just dropped out.

Now I read that I can get a DV adapter from BT at a cost of £14.98 plus £3.49 delivery (really?!), which seems ridiculous. Will it work, or even help? Why should I pay for it, and why can't I buy it at eg. PC World or Argos?? Will I have to disconnect the old copper wiring, and if so, how? Telephone engineering was not an O level subject in my schooldays, unfortunately. We are both elderly and only agreed to have FF because we thought it was inevitable. I have complained to BT but received no response.

Re: Digital Voice & DECT

jac_95 — Thu, 30 Mar 2023 18:02:06 GMT

Hi pammacsailing,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice & DECT

imjolly — Thu, 30 Mar 2023 18:07:29 GMT

The adapter was free but choice was a phone or the adapter. Adapter need to connect to SH2 by DECT then if phone in kitchen hav problem then adapter won't help. There are posts on forum explaining how you can continue to use existing phones with slight easy change to your existing copper wiring

Re: Digital Voice & DECT

pippincp — Thu, 30 Mar 2023 18:16:48 GMT

@licquorice has a great FAQ here. https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

Re: Digital Voice & DECT

foxtrot3211 — Thu, 30 Mar 2023 19:47:30 GMT

i think digital vice. is rubbish. i do not like it.

Re: Digital Voice & DECT

licquorice — Thu, 30 Mar 2023 19:51:56 GMT

I think it is great and love it.