This topic

Forgot to press end call

sintakhra — Mon, 03 Apr 2023 20:00:11 GMT

We received a junk phone call from someone selling loft insulation. They hung up but we forgot to press end call on the handset. We noticed it 4 hours later and pressed end call.

Will we be charged for this or was the call terminated already because the caller hung up?

Re: Forgot to press end call

Keith_Beddoe — Mon, 03 Apr 2023 20:03:23 GMT

@sintakhra

Welcome to this user forum for BT Retail phone and broadband customers.

Assuming you are a BT Retail Customer, the call would be terminated shortly after the caller disconnects the call. As you did not originate the call, you would not be charged.