This topic

Dads phone

Amelia2020 — Thu, 30 Mar 2023 15:02:24 GMT

How do I cancel my dads phone and land line

Re: Dads phone

licquorice — Thu, 30 Mar 2023 15:07:06 GMT

You can't (unless you have power of attorney) he can by calling customer services
0330 1234 150

Re: Dads phone

Amelia2020 — Mon, 03 Apr 2023 18:03:41 GMT

I have power of attorney just thought I could do it online

Re: Dads phone

Keith_Beddoe — Mon, 03 Apr 2023 18:19:12 GMT

@Amelia2020

See https://www.bt.com/help/account-and-billing/what-power-of-attorney--poa--does-bt-accept-

Dads phone

Amelia2020 — Tue, 11 Apr 2023 10:41:44 GMT

I need to cancel my dads phone he’s gone into a care home

Re: Dads phone

Keith_Beddoe — Tue, 11 Apr 2023 10:44:54 GMT

@Amelia2020

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

Re: Dads phone

Amelia2020 — Tue, 11 Apr 2023 10:46:22 GMT

Thanks

Re: Dads phone

RobbieMac — Tue, 11 Apr 2023 11:01:24 GMT

Hi @Amelia2020

Thanks for posting back!

Try calling my colleagues in the helpdesk using the number above and one of the team should be able to get that sorted for you. Post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie

Re: Dads phone

Amelia2020 — Tue, 11 Apr 2023 11:03:07 GMT

I’ve emailed them there now dealing with it

Re: Dads phone

DavidM — Tue, 11 Apr 2023 16:30:06 GMT

Thanks for letting us know @Amelia2020 . We're here to help if there are any problems.

Cheers

David