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Elderly relative with DV now requires Telecare and cannot use a mobile

brummygit — Tue, 11 Apr 2023 12:21:31 GMT

My elderly mother has deteriorating health. Prior to her deterioration she re-contracted her phone and FTTC which involved a move to DV. Due to her health conditions she can no longer use a mobile phone, relies on her home phone for emergency contact, and now needs to subscribe to a Telecare service. This raises a number of questions:

How can we provide battery backup for her service?
Her line frequently drops (at least once a day) and whilst she has the BT Halo hybrid connect I understand that the phone line will not work if running on 4G backup - is this correct and would I get a line with 1 or 2 drops per day fixed?
Is DV compatible with Telecare services?

Many thanks for any responses

Re: Elderly relative with DV now requires Telecare and cannot use a mobile

jac_95 — Tue, 11 Apr 2023 12:22:06 GMT

Hi brummygit,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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Re: Elderly relative with DV now requires Telecare and cannot use a mobile

imjolly — Tue, 11 Apr 2023 12:27:11 GMT

have you asked Telecare if there service is compatible with BT digital voice before you subscribe

Re: Elderly relative with DV now requires Telecare and cannot use a mobile

brummygit — Tue, 11 Apr 2023 13:04:35 GMT

Thanks, I have asked the local Telecare provider this question, but sometimes it is useful to confirm both sides of an interface.

Re: Elderly relative with DV now requires Telecare and cannot use a mobile

jac_95 — Tue, 11 Apr 2023 13:29:21 GMT

This is the tests results done by TSA, the telecare industry association. As you can see it depends on the monitoring centre they use and the unit.

https://www.tsa-voice.org.uk/campaigns/digital-shift/

It's also recommended for the telecare to also use the mobile network as a fallback when needed. Speak to your telecare provider about this