This topic

No show Digital Phone

cd27idw — Tue, 11 Apr 2023 14:47:23 GMT

I've just got my new fibre istallation done, got new smart Hub, but the Digital Voice handset has been a no show. They were despatched tohether with the same ID, but only the Hub was delivered to the collectiion point. I can't get logged into My BT (quote Error Code: TS-0003), and can't find any other waty to report it. Any links just go round in circles. Any advice welcome.

Re: No show Digital Phone

Keith_Beddoe — Tue, 11 Apr 2023 14:50:26 GMT

@cd27idw

You can still plug your existing phone into the back of the Smart Hub 2, while you wait.

Re: No show Digital Phone

cd27idw — Tue, 11 Apr 2023 15:04:38 GMT

unfortunately, I haven't been able to tell anyone it's missing...

Re: No show Digital Phone

imjolly — Tue, 11 Apr 2023 15:12:05 GMT

as @Keith_Beddoe posted just connect your existing phone then phone CS 03301234150 and report it