This topic

Move to DV

Anonymous — Tue, 11 Apr 2023 22:22:48 GMT

Hi all,

Received an email today to advise that I am being 'migrated' to Digital Voice (DV), having resisted so far.

Few reasons:

I have old GPO (pulse dial phones) and want to continue to use them. I know there are adaptors on eBay that convert pulse dial phones to be compatible with DV but that's not an option for me due to the router issue.
I want to retain the fixed line rather than opt for a digital service in case of an emergency.
The final reason I have for not wanting to move to DV is that BT does not support it on non-BT routers. I have Fibre900 and the router BT supplied is useless and does not support half the speed they sell. I have invested in a Wifi Mesh 6E system that cost a considerable amount and I am not interested in ripping out for the sub-standard kit they sent me.

Has anyone had any experience with this move? Is there a way I can stop it from happening in the interim or cancel the service and move to another provider?

I am 5 months in on a 24-month contract after I moved house at the tail end of last year.

Re: Move to DV

jac_95 — Wed, 12 Apr 2023 00:07:06 GMT

Hi garetc,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Move to DV

Les-Gibson — Wed, 12 Apr 2023 06:34:45 GMT

Quote from Landlines are going digital - Landlines Go Digital

"In order to be able to use the Digital phone when there’s a power-cut you will need a Batter Backup or UPS."

Could I have that with chips please?

Re: Move to DV

jac_95 — Wed, 12 Apr 2023 07:02:54 GMT

@Anonymous

The PSTN is closing hence why all 600+ providers be that Virgin Media, BT, Sky or an AltNet are moving to Digital Internet based voice services.

If you move provider you are likely to be moved onto that providers own digital voice service.

Some providers allow you to go broadband only and you can then use a third party VoIP supplier that can allow you to use your own router.

As for making emergency calls in a powercut see https://landlinesgo.digital/powercut

@Les-Gibson, ta fixed

Re: Move to DV

Anonymous — Wed, 12 Apr 2023 07:58:03 GMT

Just called 150 to talk about options and they haven't got half a clue.

Transferred 3 times, and one person told me the order had been in for over a week (when it was raised yesterday) and couldn't be stopped now. Another told me it was fine but I needed to speak to early life support, admittedly she was new so you can excuse her knowledge gaps and the final one told me I need to speak to customer options but they won't help with an open order.

I know they're only doing their jobs but if they don't know the answer rather than make it up they should go and find out or BT should have a dedicated DV migrations team that customers can speak to.

BT market itself as a premium service, this didn't feel very premium and at close to £80 a month for broadband, I expect better.

Now allegedly I have to wait for a callback tomorrow.

Re: Move to DV

jac_95 — Wed, 12 Apr 2023 08:05:11 GMT

If you want to discuss either going broadband only or if you are dependent on your landline such as having a medical or have health equipment that uses the line or no mobile signal then try calling the FTTP team who deals with Digital Voice, 0800 587 4787, to go over options or to place notes on file for extra support needed to move to digital voice

Re: Move to DV

Anonymous — Wed, 12 Apr 2023 08:13:27 GMT

That number much like the 0330 number just redirects to the main IVR.

All I wanted to do was cancel the voice element on the contract as I won’t be able to use it when I’m switched over.

Re: Move to DV

Keith_Beddoe — Wed, 12 Apr 2023 08:30:16 GMT

@Anonymous

Cancelling your phone service will cease your broadband.

Its simpler just not to use it, as it makes very little difference to the price. You can always divert your incoming number to a mobile.

Re: Move to DV

Anonymous — Wed, 12 Apr 2023 08:30:25 GMT

Not according to their website.

Re: Move to DV

Keith_Beddoe — Wed, 12 Apr 2023 08:39:40 GMT

It good that they offer that option, as normally if you cancel your phone, it cancels the broadband.

That would seem your best option if you no longer use your phone number.

Re: Move to DV

jac_95 — Wed, 12 Apr 2023 08:45:07 GMT

@Keith_Beddoe

What I believe they do now when going from broadband and voice service to just sogea broadband only is a regrade to that broadband product that is broadband only.

But you do need to choose a broadband only product for this to work.

Re: Move to DV

Bob1001 — Thu, 13 Apr 2023 07:29:05 GMT

A recent power failure in the Haywards Heath area shows the weakness of DV, it is all right for BT to glibly say use a mobile but the local mobile tower was also effected the only way to get a mobile signal was to drive nearly to Brighton. Not very helpful if you are housebound.

No doubt BT's response will be that it is a rare occurrence, which may be true but does not help.

Re: Move to DV

Anonymous — Fri, 14 Apr 2023 16:09:40 GMT

BT Customer Service call me back and have 'cancelled the migration for now' but can't guarantee when it will be processed again as everyone needs to move to DV by 2026.

I spoke with Customer Options who said that my current contract is cheaper than what they could offer me to re-contract without voice services. I did question them about the price as they're significantly cheaper online but allegedly they can only offer those to new customers. It 'amuses' me that they want me to move to a more expensive new 24 month minimum term but won't offer me the current offers so I politely declined.

At the end of the minimum term of my current contract I will look at my package and see what other full fibre providers can offer. I am paying for services like whole home Wi-FI and hybrid connect when I am using my own router so they're a little bit useless to me now.

I'll expect be able to get Fibre900 service for a significantly lower price without those additions

BT could really do with updating their router to Wi-Fi 6.