This topic

Truecall Secure

Justin_UK — Sat, 15 Apr 2023 17:23:30 GMT

Just moved over to BT for my broadband from EE and had FTTP installed.

With this service they had to migrate my exising phone line to new Digital Voice service. I have elderly parents living with me and they cannot work out how to use the included mobile phone type devices, one has both hearing loss and sight problems, they just want a nomal landline phone. I first of all bought them a new corded handset phone and plugged this into a Digital Voice Adapter, the other phone going upstairs has truecall on it (Decor 2600)

Now only the phone upstairs the Decor 2600 will ring to announce calls from witheld/unrecognised numbers. Not what I want when they are downstairs and cannot pick up. If they pick up downstairs when the phone is not ringing downstairs but it is upstairs all they get is a dial tone!!!!!

I am now attempting to upgrade further and getting the Truecall Secure system, with 3 BT Decor 2200 phones (The one without built in true call.

I plan on putting the three phones into 3 seperate Digital Voice Adapters, with the truecall going into the router directly.

My question is will this work? Will true call block all phones from ringing, answer the phone, put though invited callers etc. i.e. do what it says it would do.

I need something to stop the scam callers trying to con 80 year olds when I am not around.

Re: Truecall Secure

jac_95 — Sat, 15 Apr 2023 17:27:06 GMT

Hi Justin_UK,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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Re: Truecall Secure

imjolly — Sat, 15 Apr 2023 18:25:01 GMT

DIGITAL VOICE comes with ability to make 2 calls at same time or make a call and receive another so you need to use your DV phone and then settings and turn calls from multi to single

Re: Truecall Secure

Justin_UK — Sat, 15 Apr 2023 19:19:06 GMT

Thanks, I changed it from Multi Line to Single Line

Call is made in. All other phones except the Decor ring out once. Then the Decor 2600 picks up the call, the caller gives their name - presses the hash button and only the Decor phone rings to announce the call, the other phones do not ring out.

If I try to answer the phone on a handset that is not ringing I still cannot pick up the call - I can only pick up the announce call on the Decor 2600 to hear who is calling and decide whether to accept the call or not.

Kind of hoping if I get a dedicated true call device, plug it into the router socket where the phone goes that it will work with the corded phones that will be plugged into the adapters.

Re: Truecall Secure

imjolly — Sat, 15 Apr 2023 19:23:15 GMT

From other posts people have found that you need to use the old style filter to get the phones in the adapters to ring

Re: Truecall Secure

Justin_UK — Tue, 18 Apr 2023 07:52:34 GMT

old style filters? something like this? Dynamode ADSL Micro filter and Splitter Adapter For Broadband

Re: Truecall Secure

imjolly — Sat, 15 Apr 2023 19:39:24 GMT

Yes

Re: Truecall Secure

Justin_UK — Sat, 15 Apr 2023 19:40:34 GMT

Thank you, will give them a try

Re: Truecall Secure

jac_95 — Sat, 15 Apr 2023 20:09:47 GMT

@Justin_UK @imjolly

I don't think it's an issue with the them needing the bell wire, hence in that situation how a ADSL filter help.

Here the issue is that you have 2 different phones working against each other.

One with truecall and another that doesn't know about it.

What it sounds like is happening is that the phone with truecall is picking up the call and hence the other phones that don't know about it now think the call is being handled by something else.

What you'll need is multiple handsets that can work with one base unit that has truecall. Unfortunately I think only deft based handsets with a base unit that has truecall will work here.

Re: Truecall Secure

Justin_UK — Sat, 15 Apr 2023 20:07:25 GMT

So my thinking that if I use a dedicated truecall device, rather than a phone with it built in. Then get seperate plug in phones and put them into the digital voice adapters it will work. To just be certain get the microfilters in case.

Re: Truecall Secure

jac_95 — Sat, 15 Apr 2023 20:14:37 GMT

@Justin_UK unfortunately no I don't think that will work with the BT Digital Voice adaptors or the BT Digital Voice handsets as each adapter and BT Digital Voice handset is registered as a unique phone/communication channel.

What may work is is use use the ATA phone port on back of smart hub 2 and reinject the voice service back into your extension phone sockets with a truecall unit or use a DECT based multiple handset unit with truecall built in.

Re: Truecall Secure

Keith_Beddoe — Sat, 15 Apr 2023 20:13:12 GMT

The digital voice adapters will not see the Truecall unit, as they connect directly to the home hub using DECT.

If you have an existing phone system with Truecall built in, then its easier to just plug the base unit into the phone socket in the aback of the Smart Hub 2, and forget about using the BT supplied phones.

Re: Truecall Secure

Justin_UK — Sat, 15 Apr 2023 20:17:21 GMT

How would I then go about having extensions? or am I then going to be limited to a single phone upstairs where teh SH2 is kept. Ideally need phone downstairs too that is connected to truecall. I'm not planning on using DECT cordless phones but Decor 2200's plugged into the Digital Voice Adapters

Re: Truecall Secure

Keith_Beddoe — Sat, 15 Apr 2023 20:25:14 GMT

The FAQ deals with this issue.

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

Quote "If it really thought necessary to use corded phones in existing extension wiring, this can be achieved if broadband service is via FTTP (Full Fibre to the home) by simply disconnecting the incoming wires from the master socket and connecting the green socket on the hub to any of the phone sockets with a cord consisting of a phone plug at each end"

You do not use any DV adapters.

Re: Truecall Secure

jac_95 — Sat, 15 Apr 2023 20:26:32 GMT

@Justin_UK

To add on top of @Keith_Beddoe 's last post.

Truecall themselves also state "If you have phones plugged into multiple extension sockets we would recommend that you use a multi-handset cordless system"

So if you want to use truecall and have multiple handsets you may need to use a DECT based multiple handset unit with truecall built in. Then plug that into the ATA port on back of smart hub 2 and don't use the BT digital voice adaptors

Re: Truecall Secure

Justin_UK — Sat, 15 Apr 2023 20:32:02 GMT

And now kind of back to where I started in wanted a corded phone plugged in as these modern hand held cordless phones are not liked by all. And we need something like the old phones that just plugged into the wall. Why or why is it so complicated.

My next thinking would be extension wires running from upstairs to downstairs but even that I'm not sure would work. I will have to talk with truecall tomorrow - see what they can do.