This topic

Re: Cannot Receive Incoming Calls

Fhafez — Mon, 17 Apr 2023 16:12:26 GMT

Hi there guys

please please advise how you managed to resolve this issue. Unfortunately I’m having the same problem at the moment.

thank you

Re: Cannot Receive Incoming Calls

DanielS — Mon, 17 Apr 2023 19:52:19 GMT

HI @Fhafez,

We would have raised a fault on this and ran our tests to find out what was the cause.

Have you raised a fault with us yet? https://www.bt.com/faults.

Let me know if you need our help

Thanks
DanielS

Re: Cannot Receive Incoming Calls

Fhafez — Mon, 17 Apr 2023 21:34:14 GMT

The fault was raised over the phone with a customer service colleague. Without sounding rude they didn’t really have much idea how to resolve the issue apart from the standard reset router eyc

after searching this forum does seem like a fairly common error.

Shall I report this as a fault online as well?

thank you for your reply!

Re: Cannot Receive Incoming Calls

Fhafez — Mon, 17 Apr 2023 23:08:39 GMT

P.a sorry I’m Unable to open the link you sent

Re: Cannot Receive Incoming Calls

Keith_Beddoe — Tue, 18 Apr 2023 05:11:57 GMT

@Fhafez

Try https://www.bt.com/help/report-and-track-your-bt-problem

Re: Cannot Receive Incoming Calls

NeilO — Tue, 18 Apr 2023 09:11:15 GMT

Hi, @Fhafez I'm sorry you're experiencing problems with your digital voice service. I've started your own thread to avoid confusion with the solved post. There's no need to re-report the fault online if you've already raised it, these issues can often be complex and need to be referred to specialists by the helpdesk so I presume that's what happened after you contacted the helpdesk.

The moderation team will be happy to look into this for you and I'll send you a private message so you can get in touch.

Thanks

Neil