This topic

Post Full Fibre Switching to SIP

Michael_Taylor — Tue, 11 Apr 2023 11:53:51 GMT

Hello All,

I'm seriously considering switching from Digital Voice to SIP. Post switchover I will need to cancel all voice related products with BT. I'm keen to learn from fellow community members of any obstacles that must be surmounted. In my case charges that need ceasing will include Voicemail with Call Protect and Calling Plan charges.

For some strange reason BT can only process one customer specific order at a time; consequently, I'm prevented from renewing my line rental saver until post switchover to full fibre! I'd like to avoid making further mistakes by grouping all changes within one order.

Thank you in anticipation.

Re: Post Full Fibre Switching to SIP

jac_95 — Tue, 11 Apr 2023 11:57:06 GMT

Hi Michael_Taylor,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Post Full Fibre Switching to SIP

imjolly — Tue, 11 Apr 2023 12:05:39 GMT

before your switch to FTTP you will need to move your phone number assuming you intend to keep it. if you are in existing broadband and phone contract which appear to be the case then you need to move phone first which will cancel your existing broadband contract. then assuming out of contract and not incurring cancellation charges you can start a new FTTP broadband only contract

Re: Post Full Fibre Switching to SIP

Keith_Beddoe — Tue, 11 Apr 2023 12:06:25 GMT

@Michael_Taylor

Ceasing your phone service will cease your broadband.

Re: Post Full Fibre Switching to SIP

Michael_Taylor — Tue, 11 Apr 2023 12:25:10 GMT

Thankyou @imjolly .

My future SIP Provider advised that I need to keep my phone contract alive for them to novate. Consequently, I'm taking on FTTP with DV and then moving my voice over to SIP. Prematurely cancelling one's phone line indeed breaks one's broadband and need to be avoided.

Re: Post Full Fibre Switching to SIP

imjolly — Tue, 11 Apr 2023 12:31:09 GMT

if you start an FTTP broadband with DV phone contract and then move number to VOIP provider you will immediately cancel your FTTP contract and be subject to cancellation charges. you may be able to negotiate something with BT or you may not

Better to move to VOIP provider before moving to FTTP. then just take out FTTP contract with no DV phone connection

ie Broadband only contract

Re: Post Full Fibre Switching to SIP

Michael_Taylor — Thu, 13 Apr 2023 11:12:47 GMT

Hi @imjolly

After numerous conversations I have had it confirmed that after upgrading to "Full Fibre 900 with Halo 3 with DV", I am free to cancel DV at any time without penalty. After the post upgrade 14-day cooling off period, contract cessation penalties only apply to FTTP; not DV.

Thankyou Ryan@BT Doncaster.

Fantastic!

Re: Post Full Fibre Switching to SIP

imjolly — Thu, 13 Apr 2023 11:17:22 GMT

that's a big step forward and how it should be. will be interesting on update when you do make the change to see if goes as smoothly as you suggest

Re: Post Full Fibre Switching to SIP

Michael_Taylor — Thu, 13 Apr 2023 11:49:11 GMT

It would be nice to obtain some Moderator ratification of my findings for the benefit of other customers.

Will post consequences of post migration number porting having thoroughly tested SIP over a temporary number.

Re: Post Full Fibre Switching to SIP

imjolly — Thu, 13 Apr 2023 12:24:03 GMT

@Michael_Taylor

I agree and have already raised the question

Re: Post Full Fibre Switching to SIP

NeilO — Thu, 13 Apr 2023 12:39:49 GMT

@Michael_Taylor That's an interesting question, I've raised this with the digital voice team for clarification.

Thanks

Neil

Re: Post Full Fibre Switching to SIP

DanielS — Fri, 14 Apr 2023 14:16:45 GMT

Hey @Michael_Taylor,

We're waiting on word back from the team about this one for you.

It may take until Monday or Tuesday but we will keep you updated as soon as we can give you an official answer.

Thanks
DanielS

Re: Post Full Fibre Switching to SIP

infinityuser — Fri, 14 Apr 2023 14:22:58 GMT

Watching this thread, as I'd want to do the same; move to a SIP / Standards based VOIP provider that can be connected to from any equipment, not just the "Smart Hub 2".

There is another option to use the "Call Divert" feature and just forward to the other VOIP incoming number, but this will incur call costs on BT for all incoming calls forwarded.

The page on BT website states "Calls diverted to a BT mobile, BT Landlines or BT Digital Voice services are all free". As BT mobile is no longer available to order, and just takes you to EE, will it cover EE?

If so, I could put an EE payg sim into sim slot 2 and divert to that? Anybody tried / confirm it's free to divert to EE?

Re: Post Full Fibre Switching to SIP

NeilO — Tue, 18 Apr 2023 10:02:44 GMT

Hi Everyone,

Thanks for your patience while I found the answer for you.

If you port your Digital Voice number to an SIP VOIP provider, then this will in fact place a cease against your broadband service with us. My advice would be to contact our Value team and they can discuss moving you to a broadband-only service which will then allow you to port your number to a new VOIP provider.

Thanks

Neil

Re: Post Full Fibre Switching to SIP

Michael_Taylor — Wed, 19 Apr 2023 08:51:09 GMT

Thank you @NeilO

Matt@BT_Value informs that whilst porting an active number will result in a broadband cease, there is an option to renumber or cancel DV within the post 14-day cooling-off period. In either instance my cherished landline number vanishes into the ether! The only alternative option would have been to port whilst copper attached and loose broadband connectivity until replaced with a Full Fibre service without DV.

Time for reflection.

Re: Post Full Fibre Switching to SIP

licquorice — Wed, 19 Apr 2023 10:20:26 GMT

Why do BT have to make something so simple so bleeping complicated!!!

Re: Post Full Fibre Switching to SIP

imjolly — Wed, 19 Apr 2023 10:41:52 GMT

probably because all their systems are based on your phone as everyone with a BT account had a phone number but not now and I like many no longer have a phone number which causes problems on some of their systems.

The sooner BT start relying on account number and not phone number the better for everyone

Re: Post Full Fibre Switching to SIP

licquorice — Wed, 19 Apr 2023 11:06:35 GMT

You mean BT move into the 21st Century, whatever next.

Re: Post Full Fibre Switching to SIP

garybs29 — Wed, 19 Apr 2023 11:11:37 GMT

It's an openreach system BT use, it'll be their issue not a BT one & would work the same with any openreach supplier

Re: Post Full Fibre Switching to SIP

licquorice — Wed, 19 Apr 2023 11:37:05 GMT

Then they all need to get into the 21st century, particularly Openreach who's systems seem to be operated by clerks with quill pens.