This topic

'mailbox is full' message on landline

cdsatkins — Sat, 22 Apr 2023 10:28:21 GMT

Hello, my in-laws are unable to receive messages on their landline phone. The BT Essentials phone does not have any messages on it and there is no option to delete that works on the handset. I then installed a brand new Gigaset cordless phone & with no messages yet on it, callers are still unable to leave messages as they hear 'Sorry, this mailbox is full' message

Anything to do with BT codes eg. 141 / 1471 / 1571 etc...?

Any ideas, we will be very grateful!

Re: 'mailbox is full' message on landline

-Richie- — Sat, 22 Apr 2023 10:57:53 GMT

It sounds like 1571 which is included free on Digital Voice, try the userguide which is found Here

Re: 'mailbox is full' message on landline

cdsatkins — Sat, 22 Apr 2023 12:55:05 GMT

Thanks Richie, I will give it a go & let you know. Chris

Re: 'mailbox is full' message on landline

cdsatkins — Tue, 25 Apr 2023 13:00:05 GMT

Thanks for the tip off Richie, it is 1571 -
I have now cleared all their messages. The challenge now is how to cancel 1571 service altogether!! Somehow it started collecting messages 22 Dec last year, however the in-laws are not with BT but with another provider!

Re: 'mailbox is full' message on landline

-Richie- — Tue, 25 Apr 2023 19:51:07 GMT

Speak with their provider and have it removed, 1571 isn't exclusive to BT, other CPs use the same setup.