VIP list has disappeared since I unplugged digital voice handsets

sallypoo — Mon, 24 Apr 2023 20:53:03 GMT

So my mum is currently in hospital (for several weeks) and so to save money I've unplugged lots of electrical devices which aren't currently in use, including her Digital Voice telephone handsets.

I've been looking at her list of recent calls as I've been trying to rebuild her list of VIP contacts and blocking nuisance numbers, but have noticed this evening that I am unable to add numbers to the VIP list. Indeed I can't view it on the website either. Numbers which I know were on the VIP list (such as my own!) aren't shown in her recent calls as being VIP.

Is this somehow connected with me unplugging the handsets? On the old analogue system this wouldn't of had any effect, but I'm struggling to think why else the VIP list would have vanished...

Any suggestions, gratefully received.

Re: VIP list has disappeared since I unplugged digital voice handsets

jac_95 — Mon, 24 Apr 2023 20:57:06 GMT

Hi sallypoo,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

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VIP list has disappeared since I unplugged digital voice handsets

Re: VIP list has disappeared since I unplugged digital voice handsets