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Digital Voice with non-BT broadband provider

Felim_Doyle — Fri, 19 May 2023 10:42:39 GMT

I am both a BT and Virgin Media customer having my current analogue landline (POTS) with BT and my broadband with VM.

In the BT Digital Voice VoIP scenario how will my landline work?

Will I be able to continue to use my existing analogue phones?
How will I connect these to the VoIP network?
What additional equipment will I require?
What additional costs might I incur?
If I already have VoIP handsets, will I be able to connect these to BT Digital Voice in place of or along with my analogue handsets?

As a more general question, how will the switchover work for customers who have analogue handsets but no broadband connection? I'm thinking specifically of older family members who do not currently embrace such technologies.

Re: Digital Voice with non-BT broadband provider

jac_95 — Fri, 19 May 2023 10:42:06 GMT

Hi Felim_Doyle,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice with non-BT broadband provider

Keith_Beddoe — Fri, 19 May 2023 10:54:19 GMT

@Felim_Doyle

BT would probably provide you with a suitable interface box using a low speed broadband connection.

https://www.ispreview.co.uk/index.php/2020/02/openreach-reveals-price-of-new-0-5mbps-fibre-broadband-tier.html#

Read this two page website.

https://www.draytek.co.uk/information/blog/the-end-of-analogue-phone-lines-pt1