This topic

Digital voice

Caroline48 — Thu, 01 Jun 2023 10:27:56 GMT

Once again I have been told my switchover to digital voice has been delayed. This has been going on since the 28th of April, I was told it would be up and running today. This is my third delay without any reasonable explanation as to why ,I am told they don’t really know the reason and it has run out of time whatever that means. Where do I go from here. I have had no landline since the end of April now they say it will be the middle of June. Anybody got by advice I am really about to give up with BT and go elsewhere.

Re: Digital voice

jac_95 — Thu, 01 Jun 2023 11:27:06 GMT

Hi Caroline48,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital voice

imjolly — Thu, 01 Jun 2023 11:30:51 GMT

are you dealing with FTTP TEAM who deal with digital voice 08005874787

the move to DV is result of openreach not BT Retail switching of the old PSTN connections and moving to another ISP who uses openreach network will give same problems