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Digital Voice Switchover Date

Adrian007 — Thu, 01 Jun 2023 17:28:22 GMT

What is the likely timescale for BT to inform me of the switch over date to Digital Voice after they sent me a letter informing me that my landline would be switching over to Digital Voice?

I'm already on Full Fibre 900 since May 2020 and already have a BT Smart Hub 2 sent to me last March 2022.

10th May 2023 I received a letter from BT to say that my telephone service would soon be switching to Digital Voice. The following day I received a post card from BT inviting me to order, free of charge, either a Digital Adapter or the new Advanced Phone with Alexa for BT Digital Voice. I chose the latter and it arrived 15th May.

I've heard nothing since so does anyone know how long I can expect to wait before I get a notification of the switchover date which I understand will come by email?

Re: Digital Voice Switchover Date

jac_95 — Thu, 01 Jun 2023 17:12:06 GMT

Hi Adrian007,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice Switchover Date

jac_95 — Thu, 01 Jun 2023 20:55:23 GMT

Don't quote me but I think the period from initial letter is around 4 weeks

Re: Digital Voice Switchover Date

Adrian007 — Thu, 01 Jun 2023 22:05:11 GMT

@jac95. Thank you, I’ll let you know what happens🤞

Re: Digital Voice Switchover Date

Adrian007 — Wed, 07 Jun 2023 07:14:07 GMT

You were correct, my switchover happened 6th June, which was about 4 weeks after the initial notification letter.

Re: Digital Voice Switchover Date

DavidM — Wed, 07 Jun 2023 07:19:58 GMT

Thanks for the update @Adrian007 and thanks to @jac_95 for the information.

Cheers

David

Re: Digital Voice Switchover Date

Tim123 — Sat, 10 Jun 2023 23:26:48 GMT

Four weeks isn't enough notice for phone only customers, who may be elderly or less tech-savvy than broadband customers and will need more time to change their set-up or get someone to do it for them. I realise that phone-only customers have not yet started to be switched to Digital Voice, but I hope that when the time comes BT will be mindful of this and give two or three months' notice of the switch.