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Digital voice not accepting incoming calls except bt

Pandarowlay — Fri, 02 Jun 2023 13:05:07 GMT

I've an issue with my new (ish) Digital Voice service. Since activation of my broadband on 24th April we have not been able to receive incoming calls except from BT/ee network. I have made numerous calls to the CS team who have diagnosed a variety of different issues including putting in new orders to port my number. Six weeks later I'm still at square one. And no further forward. Everyone at BT seems to think is a different issue. The latest is that they want to re apply for a new number (again!) but been informed may result in a loss of my old number.

Any help from the mods would be appreciated.

Re: Digital voice not accepting incoming calls except bt

jac_95 — Fri, 02 Jun 2023 13:07:06 GMT

Hi Pandarowlay,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital voice not accepting incoming calls except bt

iniltous — Fri, 02 Jun 2023 13:15:05 GMT

Was there any history to the number , like it was previously ported out from BT to another provider and then brought back , or that it was originally from another telephone company’s number range that was imported by you into BT ?, if so it may not be the conversion to DV , but a more general number portability issue.
If the number has always been a BT number , and the conversion to DV is simply BT PSTN to BT DV , then something has gone wrong that should be fixable…generally if it’s only some company’s that cannot get through with calls to your number , it’s a more general portability issue , not specifically DV, if other companies are , or have been involved , that can complicate things

Re: Digital voice not accepting incoming calls except bt

Pandarowlay — Fri, 02 Jun 2023 13:31:19 GMT

I'm not sure who the original provider was. The line is 10 years old (new build property 2010) and we've been with various providers over the years with the old copper line including BT. When openreach installed fttp in our street a couple of years back we were already with sky broadband and continued fttp with them. The number move to DV (or whatever they call their DV service) went smothly. We then moved to Vodafone and now to BT.

Re: Digital voice not accepting incoming calls except bt

DanielS — Fri, 02 Jun 2023 14:41:47 GMT

Hi @Pandarowlay,

I am sorry for the problems with your incoming calls.

It would be best if we looked into this for you and find out what the problem is.

I will send you a private message that you can reply back to my team on.

Thank you

DanielS