https://community.bt.com/t5/Home-phone-including-Digital/Recording-a-personal-message/m-p/2296546#M89515 <P>I have a new Digital Essential phone and currently, if someone phones and I’m not in, a BT message kicks in offering the caller to leave a message. However, I would like to record my own personal message but when I have tried, I am told when I finish recording to press ‘square’. However, I can’t for the life of me see anything like a square on my handset. Any solution, please!</P> Sat, 03 Jun 2023 16:22:04 GMT DavidBryer 2023-06-03T16:22:04Z https://community.bt.com/t5/Home-phone-including-Digital/Recording-a-personal-message/m-p/2296546#M89515 <P>I have a new Digital Essential phone and currently, if someone phones and I’m not in, a BT message kicks in offering the caller to leave a message. However, I would like to record my own personal message but when I have tried, I am told when I finish recording to press ‘square’. However, I can’t for the life of me see anything like a square on my handset. Any solution, please!</P> Sat, 03 Jun 2023 16:22:04 GMT https://community.bt.com/t5/Home-phone-including-Digital/Recording-a-personal-message/m-p/2296546#M89515 DavidBryer 2023-06-03T16:22:04Z https://community.bt.com/t5/Home-phone-including-Digital/Recording-a-personal-message/m-p/2296550#M89516 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/262206">@DavidBryer</a>&nbsp;</P> <P>Are you following the instructions as per&nbsp;<A href="https://www.bt.com/help/landline/all-about-voicemail-for-digital-voice-" target="_blank" rel="noopener">https://www.bt.com/help/landline/all-about-voicemail-for-digital-voice-</A> ?</P> <P>If so it's a hash key aka (#) and not a square <span class="lia-unicode-emoji" title=":grinning_face_with_big_eyes:">😃</span></P> <P>As shown in picture below with arrow</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bt_digital_voice_alexa_handset~2.jpg" style="width: 318px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/80926i702A2714C73320DF/image-size/medium?v=v2&amp;px=400" role="button" title="bt_digital_voice_alexa_handset~2.jpg" alt="bt_digital_voice_alexa_handset~2.jpg" /></span></P> <P> </P> Sat, 03 Jun 2023 17:07:24 GMT https://community.bt.com/t5/Home-phone-including-Digital/Recording-a-personal-message/m-p/2296550#M89516 jac_95 2023-06-03T17:07:24Z https://community.bt.com/t5/Home-phone-including-Digital/Recording-a-personal-message/m-p/2296655#M89518 Thank you! Sun, 04 Jun 2023 14:03:27 GMT https://community.bt.com/t5/Home-phone-including-Digital/Recording-a-personal-message/m-p/2296655#M89518 DavidBryer 2023-06-04T14:03:27Z