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Cyberpower Back-up for BT Digital Voice service does not power both ONT and Hub?

Broadeye — Mon, 05 Jun 2023 11:33:22 GMT

Just had FTTP installed. Need a battery backup for power outages that covers both Digital Voice and Internet.

Purchased Cyberpower Back-up for BT Digital Voice service (FTTP) from BT shop. But as far as I can see this only provided backup power to the Openreach ONT and not the BT Hub 2 so will not actually keep Digital Voice running in event oof outage (as hub will have no power). Am I missing something? Does the ONT provide power to Hub2 over LAN or something? If not then this Cyberpower Back-up for BT Digital Voice does not do as advertised (keep digital voice and internet running in a power outage).

Very confused - any info greatly appreciated.

Re: Cyberpower Back-up for BT Digital Voice service does not power both ONT and Hub?

jac_95 — Mon, 05 Jun 2023 12:07:06 GMT

Hi Broadeye,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Cyberpower Back-up for BT Digital Voice service does not power both ONT and Hub?

jac_95 — Mon, 05 Jun 2023 12:21:36 GMT

This thread may help: https://community.bt.com/t5/Home-phone-including-Digital/UPS-solution-for-ONT-and-SH2/m-p/2236314/highlight/true#M84684

The ones BT offer come out the box to power one device so one would be for ONT and the other for the router/Smart Hub 2

Re: Cyberpower Back-up for BT Digital Voice service does not power both ONT and Hub?

Broadeye — Mon, 05 Jun 2023 12:56:04 GMT

Thanks so much for clarifying. It is, as this thread your link to suggests, a confusing mess.

BT Shop advertises one of thes models as FTTP and the other as Non-FTTP. Both suggest that they arer all required to keep Digital Voice active in the event of power failure, neither makes any mention of requiring both units, purchased individually, to acheive this - at a total cost of £178.

I guess a single standard UPS at half the price will do the job.

Re: Cyberpower Back-up for BT Digital Voice service does not power both ONT and Hub?

imjolly — Mon, 05 Jun 2023 12:59:16 GMT

this previous thread may help with decision

https://community.bt.com/t5/Home-phone-including-Digital/UPS-solution-for-ONT-and-SH2/m-p/2285458#M88665

Re: Cyberpower Back-up for BT Digital Voice service does not power both ONT and Hub?

spile — Tue, 06 Jun 2023 06:36:44 GMT

The Cyberpower BR700 will power multiple devices.