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Advanced Digital Phone with Alexa

Adrian007 — Tue, 06 Jun 2023 15:18:35 GMT

I have tried to set up Alexa following the instructions supplied but the link https://amazon.com/gb/code does not accept my amazon.co.uk user name and password so what am I supposed to do set up a new Amazon account just for this?

Re: Advanced Digital Phone with Alexa

VeteranISPUser — Tue, 06 Jun 2023 15:44:22 GMT

Hi @Adrian007 If it is not accepting your Amazon user name and/or password then you need to review it very carefully. I just tried your link with my user name and password and it logged in straight away. If your Amazon user name and password are not working you need to consult Amazon as it is an Amazon site (not BT).

Re: Advanced Digital Phone with Alexa

imjolly — Tue, 06 Jun 2023 15:48:29 GMT

the instruction do work having used them a few times. are you using a pc/laptop to go to amazon.com to generate the code

Re: Advanced Digital Phone with Alexa

Adrian007 — Tue, 06 Jun 2023 16:34:38 GMT

I'm using a Mac which takes me to amazon.com/gb/code but my account is with amazon.co.uk so I cannot sign in and use the code that is generated on the Advanced Phone because it's an amazon uk account and not amazon.com

Re: Advanced Digital Phone with Alexa

Adrian007 — Tue, 06 Jun 2023 16:36:57 GMT

I think you maybe misunderstanding.

I can sign into amazon.co.uk with my amazon user name and password but BT wants me to sign into amazon.com which is a different web site (.com vs .co.uk) and therefore a different account is required.

Re: Advanced Digital Phone with Alexa

imjolly — Tue, 06 Jun 2023 16:38:11 GMT

My Amazon account is UK just like yours and it worked for me. I assume that is why it has gb in Amazon page

Re: Advanced Digital Phone with Alexa

Adrian007 — Tue, 06 Jun 2023 16:46:09 GMT

Well it doesn't work, the response is incorrect password and yet I go to amazon.co.uk and sign in without any issues.

Amazon.com is the USA web site amazon.co.uk is the UK web site you cannot have the same login unless you set up an account on amazon.com. I even tried the "forgot my password" but it does not recognise my email address. So if yours works I reckon you have an amazon.com account as well as a .co.uk account with the same password and user name.

Re: Advanced Digital Phone with Alexa

VeteranISPUser — Tue, 06 Jun 2023 16:52:57 GMT

Hi @Adrian007 I can only repeat, I clicked on your link and signed in with my UK Amazon sign in without a problems. The gb in the url is Great Britain and requires a amazon.co.uk valid user name and password.

Re: Advanced Digital Phone with Alexa

Adrian007 — Tue, 06 Jun 2023 16:52:41 GMT

I appreciate your help but it does not work for me.

As I said Amazon.com is the amazon USA web site Amazon.co.uk is the UK web site and Amazon.de is the German web site and I mention them latter because although I'm in the UK I ordered from there a while back for a product which was not available on the UK site and guess what I had to create a different user name and password.

I will just forget it and use without Alexa

Re: Advanced Digital Phone with Alexa

licquorice — Tue, 06 Jun 2023 17:16:34 GMT

As it would appear to work for everyone else (if it didn't the forum would be inundated) the problem would appear to be with your Amazon account.

Re: Advanced Digital Phone with Alexa

Adrian007 — Tue, 06 Jun 2023 19:19:24 GMT

There is no problem with my Amazon.co.uk account, I also have an amazon.de account and that has different login credentials. Anyway as I said I really cannot be bothered with this issue, I shall probably abandon this Alexa phone it didn't cost me anything and carry on using the DECT phones I have connected to my BT Hub and then when my contract ends next year I shall renew broadband only and look for an alternative VOIP service then I can ditch the BT SH2 and use my Draytek router without the need for the BT SH2 in front of it.

Re: Advanced Digital Phone with Alexa

Adrian007 — Wed, 07 Jun 2023 07:12:53 GMT

Ok I had another go at this by reseting the password on the .com site to the same as .co.uk which has fixed it. I can only think that this was caused by ordering from amazon.de when I set a new password on that site. Anyway it's fixed but as I have an all Apple environment, Alexa doesn't really offer me any benefits over what I can already do with Siri other than being able to ask for a number to be called from the new handset.

Than ks again for your suggestions

Re: Advanced Digital Phone with Alexa

licquorice — Wed, 07 Jun 2023 07:22:13 GMT

Pleased you got it sorted.

Re: Advanced Digital Phone with Alexa

DavidM — Wed, 07 Jun 2023 07:27:30 GMT

Hi @Adrian007 and thanks for the update.

It's really great to hear you got this sorted and thanks for sharing the solution.

Cheers

David