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Digital voice phone has lost all call audio

Cozmik — Fri, 09 Jun 2023 18:12:44 GMT

Hi,

My Alexa digital voice phone has suddenly lost all call audio.

The handset rings and system sounds work, but when calling I can't hear them and they can't hear me even on loud speaker. This applies to all calls including voicemail etc.

I have had BT test the line, I have reset both the handset and the base. The phone reconnects to the hub after reseting without issue.

Any help or advice would be greatly appreciated

Re: Digital voice phone has lost all call audio

jac_95 — Fri, 09 Jun 2023 18:17:06 GMT

Hi Cozmik,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital voice phone has lost all call audio

Nicht8910 — Sat, 20 Jul 2024 08:39:34 GMT

Yes I have got the same problem with one of my phones