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Digital voice and extensions.

simw — Sat, 10 Jun 2023 08:48:09 GMT

I'm getting Digital voice soon, and I would like to be prepared.

Currently my extensions are connected by a cable to my master socket.

Is it right all I need to do is to disconnect the two wires (of the extension cable) at position 2 and 5 from the inside part of the master socket.

Then connect these two wires into a BT extension socket such as a 2/3A, again at positions 2 and 5.

Then connect this socket either to the existing master socket or the digital voice of the smart hub 2, by a extension/patch lead.

Re: Digital voice and extensions.

jac_95 — Sat, 10 Jun 2023 08:52:06 GMT

Hi simw,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital voice and extensions.

imjolly — Sat, 10 Jun 2023 09:18:43 GMT

if you are getting digital voice with existing FTTC then your method will work but the phone cable needs to go from new phone socket to connection on back of hub - not back to master

if FTTP then you can connect socket on back of hub to phone socket in master