This topic

What/where is the 'BT Hub Base Pin' ?

ThisBoy — Sun, 11 Jun 2023 17:34:06 GMT

I'm trying to install the BT Digital Voice Adaptor.

I've received a BT email saying my Digital Voice is active.

The leaflet says: If you've changed the base PIN on your hub from the default 0000, you will need to temporarily change it back.

So what/where is the 'BT Hub Base Pin' ?
And how do I know what it's currently set to?

Re: What/where is the 'BT Hub Base Pin' ?

gg30340 — Sun, 11 Jun 2023 17:42:40 GMT

See these threads.

Solved: BT Smart Hub 2 and Digital Voice Adapter - BT Community

Solved: Setting up Digital Voice adapter - BT Community

Re: What/where is the 'BT Hub Base Pin' ?

ThisBoy — Sun, 11 Jun 2023 18:59:12 GMT

Thanks for your reply:
However, I have allready read those posts and they don't answere MY question.

Like the orignal posters say, eg:

'...nowhere can I find any hints on how to access the "Base PIN".
...BTW we are NOT talking about the Admin password here...'

Or are we??

So what/where is the 'BT Hub Base Pin' ?
And how do I know what it's currently set to?

Many thanks

Re: What/where is the 'BT Hub Base Pin' ?

ThisBoy — Wed, 14 Jun 2023 16:58:44 GMT

So does anyone one know how I do this ?

Many thanks.

Re: What/where is the 'BT Hub Base Pin' ?

countrypaul — Wed, 14 Jun 2023 17:03:35 GMT

Try searching for "BT Hub phone 2.1 user manual" - I can't find it on a BT web site.

Within that search for System PIN - I think that is the information you may be looking for but since I don't have DV I can't actually test anything.

Re: What/where is the 'BT Hub Base Pin' ?

gg30340 — Wed, 14 Jun 2023 17:12:09 GMT

I have never heard of the base pin and in any event if there is one, if you have not changed it it will be the default one ie 0000

Re: What/where is the 'BT Hub Base Pin' ?

Les-Gibson — Wed, 14 Jun 2023 17:41:00 GMT

Never heard of such a thing.

Have you tried pairing the adapter using the WPS buttons (one on the hub and one on the adapter) as described here: BT Wi-fi – wi-fi your business can depend on

Re: What/where is the 'BT Hub Base Pin' ?

TheRealStevieG — Sun, 08 Oct 2023 19:42:31 GMT

Did anyone actually answer the original question? I have the same problem where I’ve set my own 4-digit PIN, but need to reset it back to 0000 for pairing a Digital Voice Adapter , but can’t find the option

Re: What/where is the 'BT Hub Base Pin' ?

Anonymous — Sun, 08 Oct 2023 20:19:55 GMT

DECT system pins are set by handset & it looks like DV is no different:

Changing the system PIN

Some settings changes might ask you to type in your PIN before you save your changes. Here’s how to change the PIN:

1 In Settings, scroll to DECT settings and press Select.

2 When you see Change system PIN, press Select again.

3 You’ll then be asked to enter your old PIN. If you didn’t set one, it’ll be 0000. If you did, add the old one and press Select.

4 Type in the new PIN and press Select to save.

Re: What/where is the 'BT Hub Base Pin' ?

jaguarxj40 — Wed, 16 Apr 2025 19:29:30 GMT

Iv'e had nothing but agro trying to pair digital voice adaptors to my Smart hub 2 I looked everywhere to find the answer

but finally worked it out the instructions say that your base pin should be 0000 but i never realised that when I changed my hub password and admin password this would change this pin I never did find the place in the hub manager to change the pin. However If you log into the hub 192.168.1.254 and the click on youe phone number on the left

the screen shows up with the status of your digital voive line with the phone number and the configuration status .

This is only if the service has been activated by BT On the top right under the word back it says reset base settings

clicking on this does not reset the hub to factory reset status it will however reset the base pin back to default .

I did this and the two digital voice adaptors paired within seconds following the instructions to press the WPS button

Hope this helps . Of course if you never change the hub wifi password or admin password you should be able to pair the adaptors without any problems .

Re: What/where is the 'BT Hub Base Pin' ?

Libertyjack — Sat, 10 May 2025 23:31:30 GMT

The Base Pin is printed on the sticker on the back of the hub, it’s not 0000 mine for eg is 8 characters made up of of numbers and letters

Re: What/where is the 'BT Hub Base Pin' ?

gg30340 — Sat, 10 May 2025 23:42:04 GMT

@Libertyjack wrote:

The Base Pin is printed on the sticker on the back of the hub, it’s not 0000 mine for eg is 8 characters made up of of numbers and letters

This thread is two years old so hopefully the OP has resolved it by now.

Re: What/where is the 'BT Hub Base Pin' ?

chrisjp — Sun, 11 May 2025 14:01:23 GMT

"The Base Pin is printed on the sticker on the back of the hub, it’s not 0000 mine for eg is 8 characters made up of of numbers and letters"

An old thread but, to avoid confusion for any new readers, the 8 character password printed on the back of the hub is the Admin Password - it is NOT the base pin, which is a 4 digit code, normally set by BT as 0000. Anyone who has changed this PIN should be able to access it again to change it back to 0000. Also, resetting the hub to its factory settings (by a prolonged press on the recessed white button at the back of the hub) will also restore the PIN to 0000.