This topic

Digital Voice Voicemail Issue/Bug

TimCurtis — Wed, 14 Jun 2023 08:57:48 GMT

Had DV for a little while now.

I've set up my voicemail so that I can dial in using my mobile & pick up any messages left. That part works fine.

When testing it out yesterday I called my home phone & left a message and then called again to pickup that message which was OK. I then deleted that message so now no messages remain.

All good so far, however, this morning my home phones are still showing a message counter & I get the interrupted dial tone indicating a message present but there isn't.

This is a software bug which will cause confusion.

There seems no way to clear this other than cancelling voicemail & setting it up again.

BT please fix this.

Edit: Just received an incoming call which clears it - very strange. Still a bug though.

@jac_95

Your posting of that same message really is not helpful to anyone really but does up your post count I guess.

Re: Digital Voice Voicemail Issue/Bug

jac_95 — Wed, 14 Jun 2023 08:52:06 GMT

Hi TimCurtis,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice Voicemail Issue/Bug

RIC9380 — Wed, 14 Jun 2023 09:00:35 GMT

Report it as a fault by logging into My BT.

Re: Digital Voice Voicemail Issue/Bug

imjolly — Wed, 14 Jun 2023 09:08:07 GMT

@TimCurtis

the post by @jac_95 is automatic when DV is mentioned. This is helpful to new customers to DV and gives links to a great deal of information about DV which previously required repeating the same posts over and over to the same questions as nobody uses the search facility before posting their question

for existing forum members it just a matter of ignoring the standard post

Re: Digital Voice Voicemail Issue/Bug

TimCurtis — Wed, 14 Jun 2023 15:59:36 GMT

@RIC9380

Had a look at that but it's not a fault on my service as such, it's more a software bug that presumably will affect all users who use another phone to get their voicemail.

It could just be something in the firmware of the BT essential phones that once they've been set as having a voicemail it doesn't clear until there's an incoming call as calling 1571 didn't clear it.

Re: Digital Voice Voicemail Issue/Bug

RIC9380 — Wed, 14 Jun 2023 18:50:26 GMT

I take your point, @TimCurtis but reporting the issue directly to BT should mean that any bug in the software is noted and passed on to the relevant Team for further investigation. This only a consumer forum with very few BT staff moderating the posts.