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DV: Please contact your account holder to manage this feature

BarkingMadBarking — Tue, 20 Jun 2023 15:30:24 GMT

My Dad has just switch to Full Fibre and DV. I'm authorised to speak on his behalf relating to his BT account.

We've just realised that DV Voicemail Essentials is active. He would prefer to use his BT8610 Trucall Blocker answerphone that is plugged into the SH2.

We logged into bt.com, and went to the product page - where we saw....

Looking at his bt.com account he was set as "Account Manager". I'm not sure why - has this something to do with myself being able to speak on his behalf? I don't think it does.

We swapped his logon to "Account Holder",

but after logging out/in, we still don't have any access to his DV features.

Can anyone help?

Thanks

Paul

Re: DV: Please contact your account holder to manage this feature

jac_95 — Tue, 20 Jun 2023 15:32:06 GMT

Hi BarkingMadBarking,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: DV: Please contact your account holder to manage this feature

BarkingMadBarking — Tue, 20 Jun 2023 16:35:58 GMT

After a short wait, it appears to be OK

I've just changed it from 7 to 10 rings.

An "off" option would be useful.

Not everyone wants to deal with voicemails, irrespective of whether they have their own dedicated answerphone built into their analogue handsets or whether they use the newer advanced/essential DV handsets.