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BT move to “Digital Voice” and compatibility issues

Rotarua674 — Sun, 25 Jun 2023 12:39:45 GMT

BT emailed about the transition to Digital Voice and needing to plug the landline phone into the router when this happens. I spoke to BT and they said you have to have their latest hub (Home Hub 2) for this to work. They send they will send a]the newest hub when the switch happens. We have an older BT hub (5 I think) because it was the only one that remained stable on our line and Openreach engineers said to stick with it for our FTTC connection.

I have read many people saying that BT’s latest hub’s Wi-Fi doesn’t work well with Sky Q too. I don’t know if this was an old issue or if it has been solved. BT suggested that our only option would be to lose the landline when DV happens here but that this wouldn’t result in any saving for having a reduced service (FTTC broadband but no landline phone). We never use the landline and wouldn’t mind losing it if we have to but at the same package price?

Has anyone any ideas about how this will work out for older hubs on FTTC and if Sky TV’s Wi-Fi can work with the latest router?

Re: BT move to “Digital Voice” and compatibility issues

jac_95 — Sun, 25 Jun 2023 12:42:06 GMT

Hi Rotarua674,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: BT move to “Digital Voice” and compatibility issues

imjolly — Sun, 25 Jun 2023 12:47:43 GMT

you need the SH2 to enable you to get digital voice and the ability to continue with home being able to make and receive calls. you can opt for broadband only and give up ability to make and receive calls on home phone and then just use your mobile instead. there is a small reduction in cost if you select broadband only maybe £2/5pm

the SH2 works with SKYQ but it helps if you change the 5ghz wireless channel on SH2 to something other than channel 36 say 42/48

Re: BT move to “Digital Voice” and compatibility issues

Rotarua674 — Sun, 25 Jun 2023 17:15:58 GMT

Thanks for the information- I appreciate the advice