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Port text from BTC

SuffUser — Sun, 25 Jun 2023 14:02:37 GMT

I have received a text from BTC saying they are now number porting. I am not moving to another provider, staying with BT, just transferring to fibre. The installation of the fibre eqiuipment was supposed to happen l;ast week, but has been delayed. Is it still okay for the number port to happen now?

Re: Port text from BTC

NeilO — Sun, 25 Jun 2023 15:22:37 GMT

Hi @SuffUser Do you currently have FTTC broadband? It should be ok if you have a Smart Hub 2.

Thanks
Neil

Re: Port text from BTC

SuffUser — Sun, 25 Jun 2023 15:27:58 GMT

Hi.

No, and that's why I am concerned. I was due to have Fibre 2 installed on Friday, but he engineers couldn't do it because of problems with accessing the connection. They said I will be contacted shortly for someone to do some work on the ground outside my house, they they will return to instll the fibre 2. So the smart Hub 2 is still in the box, as advised by the engineers.

Re: Port text from BTC

NeilO — Sun, 25 Jun 2023 15:34:38 GMT

Hi @SuffUser If your broadband is currently fibre to the cabinet the Smart Hub 2 can be connected now and this will enable you to use digital voice.

Neil

Re: Port text from BTC

SuffUser — Sun, 25 Jun 2023 15:38:46 GMT

Excuse my ignorance, but how do I know it I have 'fibre to the cabinet?

The engineers did not do any work when they were here.

Re: Port text from BTC

pippincp — Sun, 25 Jun 2023 15:59:17 GMT

What speeds do you get currently? Are you transferring to BT from another provider?

Re: Port text from BTC

SuffUser — Sun, 25 Jun 2023 16:03:39 GMT

Download is 13.1 Mbps, upload 6.8 Mbps. No, I'm with BT, just upgrading at the end of my previous contract.

Re: Port text from BTC

Crimliar — Sun, 25 Jun 2023 21:20:34 GMT

It sounds like you may currently have ADSL2 which means your internet is connected via a local exchange. When you switch to Fibre 2 if this is FTTC/VDSL2, then rather than your connection is to the local exchange, it's to the most local roadside cabinet that your line is routed to. At the roadside cabinet, the VDSL2 signal is moved over to fibre - hence fibre to the cabinet.

The thing is, often when you move from ASDL2 to VDSL2 there is no work needed at the property. Best case scenario, everything is already fitted in the cabinet, and someone remotely just needs to enable the service. More likely, your connection at the cabinet may need to be connected to a VDSL2 device in the cabinet - again nothing needs to be done at your property. You then get to a situation where the existing line pair need switching, which in a worst-case scenario requires work at the cabinet, and then the outside and inside of your property.