https://community.bt.com/t5/Home-phone-including-Digital/Re-Can-t-receive-incoming-calls-in-Digital-voice-phone-since/m-p/2301188#M89996 <P>I moved your post to start your own so replies are not confused with the previous post originator</P> <P>does the hub manager show your phone as active?&nbsp; if not phone FTTP TEAM 08005874787 and they should be able to help</P> <P>if diverted to CS then hang up and try again later</P> Sat, 01 Jul 2023 14:45:30 GMT imjolly 2023-07-01T14:45:30Z https://community.bt.com/t5/Home-phone-including-Digital/Re-Can-t-receive-incoming-calls-in-Digital-voice-phone-since/m-p/2301186#M89995 <P>I moved from Sky broadband to bt yesterday. &nbsp;Sky was on VOIP and worked perfectly. &nbsp;After the engineer left yesterday having installed a Smart Hub 2 I realised the landline showed ‘check phone line’. &nbsp;The phone does not function when called from another number. &nbsp;Its plugged into the green socket on the back of the hub.</P><P>Advice please</P> Sat, 01 Jul 2023 14:39:20 GMT https://community.bt.com/t5/Home-phone-including-Digital/Re-Can-t-receive-incoming-calls-in-Digital-voice-phone-since/m-p/2301186#M89995 MartynT77 2023-07-01T14:39:20Z https://community.bt.com/t5/Home-phone-including-Digital/Re-Can-t-receive-incoming-calls-in-Digital-voice-phone-since/m-p/2301188#M89996 <P>I moved your post to start your own so replies are not confused with the previous post originator</P> <P>does the hub manager show your phone as active?&nbsp; if not phone FTTP TEAM 08005874787 and they should be able to help</P> <P>if diverted to CS then hang up and try again later</P> Sat, 01 Jul 2023 14:45:30 GMT https://community.bt.com/t5/Home-phone-including-Digital/Re-Can-t-receive-incoming-calls-in-Digital-voice-phone-since/m-p/2301188#M89996 imjolly 2023-07-01T14:45:30Z