This topic

BT order with two phone line household

SaltyW123 — Wed, 05 Jul 2023 21:01:27 GMT

Hi,

I've just placed an order for BT Fibre Broadband, and just wanted to check if there was a way to ensure the correct telephone line is switched over?

Thanks!

Re: BT order with two phone line household

imjolly — Wed, 05 Jul 2023 21:08:52 GMT

Are you existing BT customer or moving from another ISP?

Re: BT order with two phone line household

SaltyW123 — Wed, 05 Jul 2023 21:18:38 GMT

Hi imjolly,

I'm moving from a different ISP, both of the lines are with different ISPs too.

I only want one of the lines to be switched over.

Re: BT order with two phone line household

imjolly — Wed, 05 Jul 2023 21:22:15 GMT

You should have placed an order with BT for broadband with phone and got then to take over your existing line and port the number. You would be moving to digital voice using the BT SH2 and VOIP

Re: BT order with two phone line household

SaltyW123 — Wed, 05 Jul 2023 21:24:54 GMT

I see, I placed the order for broadband only but put in the phone number as requested, could that cause issues?

Re: BT order with two phone line household

imjolly — Wed, 05 Jul 2023 21:49:55 GMT

Are you getting FTTP or FTTC ?

Re: BT order with two phone line household

SaltyW123 — Wed, 05 Jul 2023 22:59:05 GMT

Hi,

It's FTTC, broadband only

Re: BT order with two phone line household

iniltous — Thu, 06 Jul 2023 07:05:59 GMT

If you have 2 existing lines , with different providers ( say for arguments sake , Sky and Talk Talk , which both happen to be LLU /MPF , so the Sky and TT phone numbers are not provided as WLR ) and you want the TT line to be the one migrated to BT , obviously using the TT phone number may or may not be of any help in identifying the line to BT , but when the losing company gets notified that there is an order to migrate, they send a communication to the end user ( you ) effectively saying ‘ you are leaving , is that correct ?, if it isn’t contact us ‘ ( it’s an anti slamming measure ) , if you get this message from TT you know the correct line was selected and is going to move to BT , if you get the message from Sky you know the ‘wrong’ line has been selected and would need to cancel and start again

Re: BT order with two phone line household

imjolly — Thu, 06 Jul 2023 08:00:26 GMT

if you have selected broadband only then you cannot just add your phone to your new contract. broadband and phone will need to be a new contract and your existing broadband only contract cancelled. you need to phone CS 03301234150 and get some help

Re: BT order with two phone line household

iniltous — Thu, 06 Jul 2023 08:18:20 GMT

My take on the OP , isn’t that they now want to add a phone service to their newly ordered BT broadband service ( broadband only ) simply that they want to ensure that the correct one of the two lines they have , is migrated , presumably at the moment they feel it’s only a 50/50 chance that the correct line will be moved to BT , if they entered a phone number it may well switch the order from broadband only to line and broadband, but presumably the confirmation email would state if it’s standalone broadband or line and broadband they have ordered.

Re: BT order with two phone line household

Desalater — Thu, 06 Jul 2023 09:34:07 GMT

yes ive just had the same issue, 2 phone lines at house one sky one zen but that got moved to dv in the last week, put the zen dv phone number when i ordered but the other line got the letter from their provider saying they are leaving, ive just had to ring up and hopefully its being cancelled on that line and moved over to the correct line now, time will tell 😄

Re: BT order with two phone line household

SaltyW123 — Fri, 07 Jul 2023 15:51:44 GMT

Hi @imjolly & @iniltous

Thanks both for taking the time to reply.

Just to clear up, I'm not worried about the number porting over, I don't want a landline for calls, just broadband.

I was concerned how they would decide which line to port, as one is still in contract and the other isn't, so it could possibly make a mess of things.

I've since had confirmation from the correct CP that a port has been requested, so it looks like, fingers-crossed, that they've requested the correct one.

Thanks everyone!