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Call Divert Dialling Tone

NeilBR6 — Thu, 06 Jul 2023 11:08:31 GMT

When we were last with BT, prior to the introduction of Digital Voice, we could divert our phone to another number and when that diversion was active, the dialling tone would change to an intermittent one. Thus we could easily check if it was still 'on'.

Now, with DV, the tone is the same regardless of whether diversion is active or not. I have already missed a couple of urgent personal calls (the line is mainly 'business' during office hours as I work from home and so they divert to our paid business telephone answering service).

Why did BT not preserve this useful feature? It may seem a minor thing, but at the moment it feels like DV has been a downgrade to the service.

Re: Call Divert Dialling Tone

jac_95 — Thu, 06 Jul 2023 11:12:06 GMT

Hi NeilBR6,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Call Divert Dialling Tone

imjolly — Thu, 06 Jul 2023 11:22:34 GMT

DV has ability to make and receive a call at same time or make 2 calls at same time but you can change this by changing calling line feature from multi to single and that may help