Can receive calls but unable to make calls due to engaged tone

hkymre — Tue, 11 Jul 2023 12:40:40 GMT

My elderly parents have recently been upgraded to DV

They have the converter & have been using their old phones with no issues for the last weeks.

Now though they can't make calls due to an engaged tone.
Tried dialling 1571 as suggested elsewhere, but it doesn't dial

Rebooted the hub, the converter, the phone but no joy.

In the end, I've taken them my Advanced Digital Home Phone & set that up.
That works fine & can make and receive calls
The old phone still has an engaged tone.

Any ideas on how to fix it?

Re: Can receive calls but unable to make calls due to engaged tone

jac_95 — Tue, 11 Jul 2023 12:42:06 GMT

Hi hkymre,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

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Can receive calls but unable to make calls due to engaged tone

Re: Can receive calls but unable to make calls due to engaged tone