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DIGITAL VOICE BACK UPS OF CONTACTS

GCMA — Mon, 17 Jul 2023 13:51:49 GMT

I managed to back up my Digital Voice contacts on the BT Home Hub by exporting them to a folder I created on my desktop but am not sure how to put them back on the Home Hub if my router is taken back to factory default. I know the file has to be imported to the Home Hub, but that does not seem to work.

Hoping someone out there can help me with this.

Also I know and understand the vcf file should be opened with Notepad but I am having a problem with trying to get Notepad set up on my new laptop. Is there a quick way of setting this up?

Best

GCMA

Re: DIGITAL VOICE BACK UPS OF CONTACTS

jac_95 — Mon, 17 Jul 2023 13:52:06 GMT

Hi GCMA,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: DIGITAL VOICE BACK UPS OF CONTACTS

TimCurtis — Mon, 17 Jul 2023 14:32:28 GMT

@GCMA

On the same screen as you export then you import them which I've just done so can't see why it doesn't work for you.

I exported the contacts, deleted one of them on all my phones and then browsed for the exported file & them imported it and that "deleted" contact was restored.

Surely Notepad is just part of Windows so nothing special needs doing but ant editor will work like Notepad++ which I use.

Re: DIGITAL VOICE BACK UPS OF CONTACTS

imjolly — Mon, 17 Jul 2023 14:59:38 GMT

@GCMA

if you read the FAQ posted by @jac_95 that covers many posts from the forum and hopefully answers your questions