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Engineer visit

NanBee_53 — Fri, 21 Jul 2023 11:35:24 GMT

I booked engineer visit for 8am-1pm today to fix my “dead” phone line. I received confirmation email. Unfortunately I accidentally deleted this email so have no knowledge of ref number. I’ve had no contact re this visit and it’s nearly 1pm. I can’t find details about this visit on “My BT” account page. I am deaf and cannot speak on phone (I use Text Relay and need the phone line to be working). Can anyone please advise me. Thanks

Re: Engineer visit

PaddyB — Fri, 21 Jul 2023 12:47:47 GMT

Hi @NanBee_53,

Thank you for posting and welcome to the Community. Did the engineer arrive? If not drop me a PM and I can chase this for you.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Engineer visit

NanBee_53 — Thu, 31 Aug 2023 12:33:56 GMT

The online booking didn't work first time, called BT and they booked new date - engineer came. (Sorry I didn't see this as I'm new on this community page)