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Digital Voice Answer Service

MrChristopher — Fri, 21 Jul 2023 16:44:53 GMT

Today we have been switched over from the old analogue service to Digital Voice. Problem is our Panasonic answer machine and its associated handsets do not now take messages when people ring us and we are unavailable to answer. Apparently, so we are told, when people ring and we don't answer it just appears to ring and ring and ring.

Question is: how do we get onto the new answer service or is there a way we can make our Panasonic base unit work?

Re: Digital Voice Answer Service

jac_95 — Fri, 21 Jul 2023 16:57:06 GMT

Hi MrChristopher,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice Answer Service

licquorice — Fri, 21 Jul 2023 17:09:32 GMT

Simply plug your base unit into the green socket at the rear of the hub. Make sure the number of rings before answering is fewer for the answering machine than the 1571 answering service.

Re: Digital Voice Answer Service

MrChristopher — Fri, 21 Jul 2023 17:30:31 GMT

Thanks for the suggestion. The base unit is already plugged in as you describe. I've also tried to access my services on the BT website so as to check the 1571 service but it is saying the service is unavailable at the moment. Therefore, I don't know how long the number of rings is before the BT 1571 service kicks in.

Re: Digital Voice Answer Service

RIC9380 — Fri, 21 Jul 2023 17:33:26 GMT

The BT 1571 answering service is enabled by default with Digital Voice therefore, if using an answering machine, 1571 should be set to maximum number of rings and the answering machine to a fewer number to allow the answering machine to cut in before 1571 takes the call.

RIC9380 😊

Re: Digital Voice Answer Service

MrChristopher — Fri, 21 Jul 2023 17:49:00 GMT

Thanks for your input. At the moment I can't seem to access 'your products' as it is saying they can't access my account and to try later. Once I can get into the system I'm assuming I will be able to extend the number of DV rings so as to be longer than my answer machine.

Re: Digital Voice Answer Service

RIC9380 — Fri, 21 Jul 2023 18:25:54 GMT

I've got 1571 set to Medium (7 rings - 20 seconds) then Call Divert kicks in and transfers calls to my EE Mobile and I can usually take the call. If I'm driving or cannot take a call I can check for any message left for me on my EE Voicemail even before I get home 🙂

RIC9380

Re: Digital Voice Answer Service

Les-Gibson — Fri, 21 Jul 2023 19:03:29 GMT

Have you tried accessing the 1571 service from the MyBT app instead of the website (your products - Digital Voice - Voicemail Essentials)

Re: Digital Voice Answer Service

MrChristopher — Fri, 21 Jul 2023 20:31:17 GMT

I'm in the rare breed category whereby I don't possess a smart phone. My channel to the world is only via the web site and my desk top computer.

Re: Digital Voice Answer Service

TimCurtis — Sat, 22 Jul 2023 09:29:43 GMT

@MrChristopher

Call 1571 on your phone & take option 4 to set your ringing period.

Re: Digital Voice Answer Service

MrChristopher — Sat, 22 Jul 2023 09:50:15 GMT

That is a 'Catch 22' in that when I ring 1571 it responds by saying I don't have the 1571 service and therefore I'm unable to take any options. Also, because the web site is stating it can't access my account I guess it's a case of having to ring on the 0800 number and try to set up 1571 that way.

Re: Digital Voice Answer Service

licquorice — Sat, 22 Jul 2023 10:10:13 GMT

I've just re-read your original post. Are we all missing the point here and your problem isn't actually with the answering service at all but rather that your phone doesn't ring?