This topic

just installed 900 full fibre bt today with bad speeds and something about digital voice call

cameronbp — Mon, 24 Jul 2023 20:48:32 GMT

now its asking me to install digital voice i dont know how to do that can u send me a link to a tutourial

also my full fibre 900 installed today everything is fine just green blinking on LAN option on open reach modem

and im not getting 700 mbps speed its like 200mbps engineer installed it today so i dont know whats going on

Re: just installed 900 full fibre bt today with bad speeds and something about digital voice call

jac_95 — Mon, 24 Jul 2023 20:52:06 GMT

Hi cameronbp,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: just installed 900 full fibre bt today with bad speeds and something about digital voice call

imjolly — Mon, 24 Jul 2023 21:17:45 GMT

IF you check hub manager can you see your phone number and if so does it show active/ configured? If so you can object your existing phone to phone socket on back of hub

Are you checking speed using an ethernet cable and running https://speedtest.btwholesale.com/

Re: just installed 900 full fibre bt today with bad speeds and something about digital voice call

cameronbp — Mon, 24 Jul 2023 21:23:17 GMT

5ms ping 162 download and 110 upload also i will plug the phone into back of hub since number is there now its just speed problem i have the open reach modem flashing green on Lan and plugged on port number 4 on hub but also the gfast is in the WAN slot if that makes sense thats how the engineer set it up

Re: just installed 900 full fibre bt today with bad speeds and something about digital voice call

licquorice — Mon, 24 Jul 2023 21:38:27 GMT

If you mean your copper G.Fast master socket is connected to the DSL socket (not the WAN socket, LAN port 4 is the WAN socket), you should remove it.

Re: just installed 900 full fibre bt today with bad speeds and something about digital voice call

cameronbp — Mon, 24 Jul 2023 21:42:15 GMT

copper G.fast master socket is connected to the grey wan port my full fibre is connected to port 4 on the hub if that makes sense also there green flashing where is says LAN on openreach modem

Re: just installed 900 full fibre bt today with bad speeds and something about digital voice call

imjolly — Mon, 24 Jul 2023 21:49:01 GMT

The master socket should no longer be connected to anything and the ethernet cable from ONT - FIBRE MODEM- should be connected to wan port 4 on SH2

Re: just installed 900 full fibre bt today with bad speeds and something about digital voice call

cameronbp — Mon, 24 Jul 2023 21:50:39 GMT

oh ty i will do a speedtest after

Re: just installed 900 full fibre bt today with bad speeds and something about digital voice call

cameronbp — Mon, 24 Jul 2023 21:58:29 GMT

i just did another speed test doing that site u linked still same speeds even when i unplugged master socket everything setup right just dont know about the green blinking LAN on open reach modem i thought it was supposed to be solid green not blinking or is blinking mean its working

Re: just installed 900 full fibre bt today with bad speeds and something about digital voice call

cameronbp — Mon, 24 Jul 2023 22:46:55 GMT

i tested on bt app it says 941mb download 112mb upload but my stay fast is 150mb and10mb idk why thoe my stay fast should be 700mb if i ordered 900 full fibre not unless i havr to wait for stay fast to change in next ten days

Re: just installed 900 full fibre bt today with bad speeds and something about digital voice call

licquorice — Tue, 25 Jul 2023 06:57:53 GMT

The PON light should be steady green but the LAN light will flash to indicate data transfer.

Re: just installed 900 full fibre bt today with bad speeds and something about digital voice call

imjolly — Tue, 25 Jul 2023 07:45:40 GMT

@cameronbp wrote:

i tested on bt app it says 941mb download 112mb upload but my stay fast is 150mb and10mb idk why thoe my stay fast should be 700mb if i ordered 900 full fibre not unless i havr to wait for stay fast to change in next ten days

these speeds are exactly what you would expect for fibre 900 but sounds like your MYBT has not been updated from GFAST to Fibre 900 but should happen next few days

Re: just installed 900 full fibre bt today with bad speeds and something about digital voice call

cameronbp — Tue, 25 Jul 2023 10:54:59 GMT

alright ty for your help both of u im just gonna wait few days see if it settles theres no problems just stay fast garanteed is down and on the bt site it says i have to wait 3 to 10 days for them to finish testing the line so they can make it more stable for when the ten day period ends