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Digital Voice

Swindon_J — Tue, 25 Jul 2023 14:52:26 GMT

I have just signed up to a new contract with BT to include our landline and Broadband Fibre 2. We have been offered to move us onto Digital Voice as well. I've ordered an adapter for the phone, but if this does not work can we still get a free digital phone instead?

And does anyone know of the cost of installing a fibre cable from the street cabinet to the home and the 2 phone adapter boxes on the outside and inside the house? I asked when negotiating the new contract, but they declined to give an answer and I can't find this when trying to search as well. The street cabinet is only across the road from the house.

Would much appreciate help with these queries.

Re: Digital Voice

jac_95 — Tue, 25 Jul 2023 14:57:06 GMT

Hi Swindon_J,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice

imjolly — Tue, 25 Jul 2023 15:15:36 GMT

@Swindon_J

fibre does not come from street cab. you just need to wait until openreach install fibre cables in your area and you can then upgrade to full fibre

you can connect your existing phone to socket on back of hub. the DV adapter should work ok with your existing phone

Re: Digital Voice

TimCurtis — Wed, 26 Jul 2023 08:15:35 GMT

@Swindon_J

I tried the adapter but it wasn't right for me so I phoned up & got the 2 Essential phones instead.