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Digital voice - no incoming calls

m_lakh — Sun, 30 Jul 2023 07:56:12 GMT

Hi,

I am mid contract with BT. I was given 4 days notice of a switchover to Digital Voice over 2 weeks ago. Ever since then I can only make outgoing calls but not receive any incoming calls. I’m using my relatively new DECT Panasonic handset and base station plugged into a Smarthub2.

I’ve had weeks of promises that it will be fixed in 2-4 hrs and it never is. It has been raised internally by the “offline” team but I am still no further forward. The broadband works fine and speed is good and all their checks etc show no other problems but they agree they can’t get through either.

They think it is a porting issue even though I have had the same number for years.

Can any of the mods look into this please as I’m not getting anywhere it seems?!!

Re: Digital voice - no incoming calls

jac_95 — Sun, 30 Jul 2023 07:57:06 GMT

Hi m_lakh,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital voice - no incoming calls

RobbieMac — Sun, 30 Jul 2023 08:36:30 GMT

Hi @m_lakh

Thank you for your post and welcome back!

I am sorry for the problems you're having receiving calls since your move over to Digital Voice. I appreciate the amount of time you've spent on this already speaking with my colleagues in the helpdesk.

We'll pick up from here and give you a hand until this is all sorted out. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Digital voice - no incoming calls

m_lakh — Mon, 31 Jul 2023 13:06:19 GMT

Update - mods were quick to help and it seems I have to continue to wait for the processes at BT to sort this out...

Re: Digital voice - no incoming calls

m_lakh — Thu, 10 Aug 2023 10:36:57 GMT

This was resolved eventually yesterday by issuing a new number to me.