This topic

Land line

PP65 — Tue, 01 Aug 2023 18:10:04 GMT

Hi,

despite being in contract, BT disconnected my land line, but the BB was working OK - BT state that “it is not my fault” but could not explain why the landline had been disconnected, initially BT wanted me to pay an extra £7/month to reconnect !!!!

I escalated the problem BT offered financial compensation but the line still remains inactive - they are calling it a “bridging case” (whatever that means) and say that it will take around 7 working days to reconnect and that they can’t do anything at the moment

Re: Land line

imjolly — Tue, 01 Aug 2023 18:26:46 GMT

Have you had any notification of being moved to digital voice?

Re: Land line

iniltous — Tue, 01 Aug 2023 18:32:20 GMT

Often , when a ‘fault’ or ‘delay’ is posted on here , a lot of pertinent information is withheld, wether it’s an oversight or deliberate, so is there any background to this situation, like , have you received any communication about another company or person wanting to take over your line , have you recently been contacted by BT about being moved DV , is there any reason at all why there could be changes to your BT service, like have you been in contact with other providers about potentially taking your service to them , even if you never committed to joining them ?.

Its much more likely if your telephony should be working as it always did ( so still a PSTN line not DV ) that it’s a fault rather than the consequence of BT arbitrarily raising a cease order for your telephony, apart from anything that wouldn’t leave your broadband working , for your service to end up like it is , it would take a series of order ‘errors’ , not just one error , for you to have your BT broadband still working but by design, not having any telephony .

Are you sure it’s not a simply a fault on the PSTN phone side of the ‘line’ ?

Re: Land line

PP65 — Tue, 01 Aug 2023 18:36:37 GMT

I all ready have a digital voice phone (installed last November)

Re: Land line

PP65 — Tue, 01 Aug 2023 18:39:29 GMT

BT have admitted they are not sure why the problem has happened

they are doing their best to reinstate the line (apparently)

nothing has changed from my side

Re: Land line

JohnC2 — Tue, 01 Aug 2023 19:13:37 GMT

Hi @PP65, sorry your telephone service has been disconnected and you've to wait 7 days for it to be reconnected.

I've sent you a Private Message so you can get in touch with the Mod team and we'll see if we can do anything to help speed this up for you.

Cheers

John