This topic

Digital voice activation

royc — Wed, 02 Aug 2023 13:33:25 GMT

I had full fibre installed a several months ago which is working great at 500 mbs. I opted to go for digital voice instead of my landline, BT sent me the two essential Digital voice handsets at the time and when the FFTP was installed my copper line was taken down. I then tried to set-up digital voice with no luck only to be told by someone at BT that Digital Voice is not yet available in my area. The handsets are paired to the new router but all I get is 'unable to make or receive calls' followed by 'no internet available'. A week ago my brother who lives very near had Full fibre installed and he is got Digital voice up and running - how do I check that Digital voice has been activated for me?

Re: Digital voice activation

jac_95 — Wed, 02 Aug 2023 13:37:06 GMT

Hi royc,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital voice activation

imjolly — Wed, 02 Aug 2023 13:52:25 GMT

go to hub manager 192.168.1.254 into your address bar and you should see your phone number and should say active.. if not try phoning FTTP team 08005874787 and see if they can help

Re: Digital voice activation

royc — Wed, 02 Aug 2023 13:58:16 GMT

There is a phone symbol in my hub manager with 'Not Configured' ????

Re: Digital voice activation

imjolly — Wed, 02 Aug 2023 14:01:31 GMT

try resetting the hub and if still same then phone FTTP TEAM

Re: Digital voice activation

royc — Wed, 02 Aug 2023 14:24:34 GMT

Thank you, I have rebooted the hub and is just the same so I guess I will have to phone the number you gave me - thank you.
PS I guess I will lose my 30 year plus landline number although not sure if you get the same number for DV anyway, its all way to complicated for me at my age!.

Re: Digital voice activation

imjolly — Wed, 02 Aug 2023 14:26:28 GMT

you should still have been able to keep your number when moved to digital voice