This topic

Email address for complaints

Ttebroc — Tue, 08 Aug 2023 09:42:10 GMT

What is the email address for complaints

Re: Email address for complaints

imjolly — Tue, 08 Aug 2023 09:46:31 GMT

go to 'help' at top of forum page and then make a complaint

Re: Email address for complaints

Ttebroc — Tue, 08 Aug 2023 10:05:37 GMT

No email address just access to a Bot tried that and it directed me to here?

Re: Email address for complaints

imjolly — Tue, 08 Aug 2023 10:13:06 GMT

there is no email address you can phone CS 03301234150

Re: Email address for complaints

Ttebroc — Tue, 08 Aug 2023 10:33:13 GMT

interesting as they are sending emails which I can't reply to and I want to comment on a complaint that is on going but don't have the time to wait on a phone (which is the issue!). Anyway I tried

Thank you

Re: Email address for complaints

SRB — Thu, 10 Aug 2023 05:51:22 GMT

Raise the issue with one of the Mods on here - they are very helpful and will do their best to help you with your complaint.

Re: Email address for complaints

JohnC2 — Thu, 10 Aug 2023 08:43:45 GMT

Hi @Ttebroc, sorry you've got a complaint with us. Can you elaborate a bit on what you're complaint relates to so we can ensure you get the correct help?

Cheers

John

Re: Email address for complaints

Ttebroc — Thu, 10 Aug 2023 09:37:02 GMT

Yes the lack of a phone when our BT Hub is down? The EE signal is poor in the area so cannot be relied upon. We were not aware that BT had removed the Land line and saw no drop on the bill to reflect this noting that we had paid for the full fibre/ WiFi installation. To support our parents emergency support we need a land-line.

Thank you

Re: Email address for complaints

imjolly — Thu, 10 Aug 2023 09:40:53 GMT

@Ttebroc

you have another post about parents landline problem which has replies. posting about same thing twice just causes confusion

https://community.bt.com/t5/Home-phone-including-Digital/How-do-we-maintain-a-phone-line-for-our-phone/m-p/2308286#M90517

Re: Email address for complaints

Ttebroc — Thu, 10 Aug 2023 09:51:17 GMT

Yes, but this is to get an email address to contact BT to have a record of the information passed. As I was told I could not have copies of messages using live system.

Thank you

Re: Email address for complaints

JohnC2 — Thu, 10 Aug 2023 10:18:00 GMT

Hi @Ttebroc, are you referring to a GDPR request for information held on the account or just confirmation of the order that was sent when the landline was changed to Digital Voice?

Cheers

John

Re: Email address for complaints

licquorice — Thu, 10 Aug 2023 11:44:55 GMT

@Ttebroc Why would you expect a drop in price for moving to Digital Voice. You still have a landline exactly as before.

There has never been a Landline Rental charge, it was Line Rental and applied whether you had a phone line only, broadband line only or combined phone and broadband. Whatever service you have required a physical line to deliver it.

Line Rental for some time has now been included in the package price and not a separate item.

Re: Email address for complaints

Ttebroc — Thu, 10 Aug 2023 20:16:42 GMT

Because when the electrics went off or the Hub failed we still had a phone. We paid for the fibre separately and it did not include a land-line. So our Land line is removed and if our hub fails or the power goes we have no phone. So emergency calls can not be received. So we can't attend when needed.

So a service I had and paid for is removed we need that service and yes I expect a drop in the bill as I don't get the service any more? If you went to a car wash and they did not do the tyres would you pay the same?

Re: Email address for complaints

licquorice — Thu, 10 Aug 2023 20:30:22 GMT

But you do have a Landline, it is delivered by the fibre as Digital Voice.

I'll grant you that you won't have a voice service in the rare event of a power cut, but neither do the vast number of folks that only have cordless phones.

What you don't have is an analogue copper phone line. Not will anyone else by 2025 as the PSTN is being closed down.

Re: Email address for complaints

Ttebroc — Fri, 11 Aug 2023 05:12:25 GMT

Unfortunately power cuts are not rare in our area. So I am without a way the the emergency system can contact me if my Mother needs help.

So back to my question what is an email address to contact BT complaints?