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Digital Voice not Activated

PhilthePill — Fri, 11 Aug 2023 07:54:33 GMT

Placed an order on 7th August to upgrade to 900Mb Fibre and in tandem to migrate to Digital Voice - ordered a couple of handsets with the order and 2 more from the BT/EE store. On 8th August broadband got upgrades to 900Mb package and 4 handsets arrived; unfortunately no Digital Voice activation. Phoned 150 and after a bit of a run-around spoke to an advisor who pushed my order through again. 9th August still no D/V activation! Now the 11th August and no D/V activated.

So stuck with 4 handsets which cannot (yet) be used. Any ideas as to how long this activation may take? Given the order feedback indicated a switch over on the following day, BT have failed comply with the terms of the order.

Who can I contact to raise this up the command chain and get my order actually completed?

Re: Digital Voice not Activated

jac_95 — Fri, 11 Aug 2023 07:57:08 GMT

Hi PhilthePill,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice not Activated

imjolly — Fri, 11 Aug 2023 09:33:11 GMT

have you tried resetting your hub for DV update?

Re: Digital Voice not Activated

PhilthePill — Fri, 11 Aug 2023 10:09:24 GMT

By a reset, do you mean powering off/on or is there some other reset. Nothing in the D/V setup instructions to suggest this is required. Just pair the handsets which I have done.

Re: Digital Voice not Activated

imjolly — Fri, 11 Aug 2023 11:07:50 GMT

first I would try just a simple off wait a minute and restart and see if DV in hub manager shows configured if not you can try a factory reset or you can try CS again

Re: Digital Voice not Activated

PhilthePill — Fri, 11 Aug 2023 12:24:37 GMT

DV shows as not configured, so I guess a call to C/S is now required. Thanks for the advice.