This topic

Smart Hub 2 behind 3rd party router while retaining Digital Voice?

D3SOL4TE — Tue, 15 Aug 2023 23:09:40 GMT

Does anyone know if it's possible to put the Smart Hub 2 behind a third party router and still use the Smart Hub 2 solely for Digital Voice?

Re: Smart Hub 2 behind 3rd party router while retaining Digital Voice?

jac_95 — Wed, 16 Aug 2023 05:12:06 GMT

Hi D3SOL4TE,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Smart Hub 2 behind 3rd party router while retaining Digital Voice?

Keith_Beddoe — Wed, 16 Aug 2023 05:13:07 GMT

@D3SOL4TE

Welcome to this user forum for BT Retail phone and broadband customers.

No, that is not possible. This has been discussed at length on this forum.

Re: Smart Hub 2 behind 3rd party router while retaining Digital Voice?

TimCurtis — Wed, 16 Aug 2023 07:59:20 GMT

@D3SOL4TE

Unfortunately not but it will work just fine the other way round.

I've been running mine with the SH2 as first device and an Asus behind it for 4 months now without issue.