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Remove old account from MyBT

PedroC — Fri, 18 Aug 2023 08:43:42 GMT

Having a nightmare doing this as it defaults to old account when I’m trying to track order and fault. Does anyone know how to do it?

Re: Remove old account from MyBT

PaddyB — Fri, 18 Aug 2023 09:10:36 GMT

Hi @PedroC,

Thank you for posting. If you send me your details, I'll be able to help you get that old account removed from your My BT.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Remove old account from MyBT

PedroC — Fri, 18 Aug 2023 10:06:59 GMT

Sent. Thanks!

Re: Remove old account from MyBT

DavidM — Sun, 20 Aug 2023 09:50:31 GMT

Thanks for sending over the details @PedroC .

That's been removed for you now.

Cheers

David