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Digital voice Nightmare !

Vmks — Fri, 18 Aug 2023 09:37:46 GMT

So long story short my mum is getting messed about by BT something stupid , she switched from virgin , went with basic BT broadband+digital voice once installed it worked fine then once virgin released her old number it all went wrong ! She can make calls from the handset but cannot receive them , countless calls to BT for hours various excuses, from virgin didn't release the number to your need new handsets even tho she received brand new digital voice ones, to the phones aren't registered, at the start it all worked I could phone her from my mobile no problems, now if you try phone from a mobile it just says invalid number ! BT now say there is no problems they seem to be able to call from there landline and get through, there trying to tell us we must be calling the wrong number ! It's getting so frustrating, say my mum phones me on my mobile and I miss the call ,I hit call back and it says number invalid so how can I possibly be calling the wrong number ??? Please help

Re: Digital voice Nightmare !

jac_95 — Fri, 18 Aug 2023 09:42:06 GMT

Hi Vmks,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital voice Nightmare !

imjolly — Fri, 18 Aug 2023 09:57:03 GMT

if you dial 17070 on digital phone what number is repeated - ported number ao new number?

Re: Digital voice Nightmare !

Vmks — Fri, 18 Aug 2023 10:25:54 GMT

Thanks for the reply , it gives the phone number when you dial it

Re: Digital voice Nightmare !

Vmks — Fri, 18 Aug 2023 10:27:16 GMT

As in it gives the old number that she wants that was released back by virgin

Re: Digital voice Nightmare !

imjolly — Fri, 18 Aug 2023 11:26:16 GMT

there is obviously a porting problem. I have asked forum mods to see if they can help. they will post here

Re: Digital voice Nightmare !

Vmks — Fri, 18 Aug 2023 11:50:29 GMT

Ok thanks

Re: Digital voice Nightmare !

RobbieMac — Fri, 18 Aug 2023 12:01:57 GMT

Hi @Vmks

Welcome and thank you for your posts!

I am sorry for the problems your Mum is having receiving calls after moving her phone number over to us from Virgin Media. I appreciate the time you have spent on the phone with my colleagues trying to get to the bottom of this. It sounds like a number port problem as @imjolly has mentioned.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie