This topic

digital voice

polish — Wed, 23 Aug 2023 13:22:57 GMT

Have digital voice but use my current cordless phone by it being plugged into the back of my smart hub 2, I need to know how to pick up any voice mail messages and will I be charged for them.

I have an answer machine on my current panasonic cordless phone if that is turned on should that not record any messages left please? Thanks Jules

Re: digital voice

jac_95 — Wed, 23 Aug 2023 13:27:06 GMT

Hi polish,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: digital voice

imjolly — Wed, 23 Aug 2023 13:51:06 GMT

this has been covered already using search

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-How-to-disable-voicemail-function/td-p/2211207

turn off DV voicemail and let panasonic pick up calls just as before

Re: digital voice

licquorice — Wed, 23 Aug 2023 13:52:57 GMT

Voicemail is free on Digital Voice. Dial 1571 to retrieve messages, or disable the service if you wish to use your answering machine.

Re: digital voice

polish — Wed, 23 Aug 2023 14:01:57 GMT

Thank you